Associate Business Analyst: CRM/ERP Solutions in Dubai

Zoho; Dubai; Sur place; AED 120 000 - 180 000; Plein temps

Résumé du poste

Zoho is seeking an Associate Business Analyst in Dubai to elicit and document business, functional, and non-functional requirements. You will translate needs into user stories and coordinate workshops with stakeholders across to ensure alignment with CRM/ERP/HRMS solutions.

The role requires 2–4 years of BA experience, with preference for BFSI and healthcare tech knowledge, and familiarity with SDLC and delivery frameworks (Agile/Waterfall/Hybrid).

Qualifications

• 2–4 years of experience as a Business Analyst or in a similar analytical role.
• BFSI and healthcare technology experience would be preferred across the regional market.
• Strong industry understanding for implementing CRM, ERP, HRMS will be required.
• Solid knowledge of the Software Development Life Cycle (SDLC) and project delivery frameworks (Agile, Waterfall, or Hybrid).
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills with the ability to engage stakeholders at all organisational levels.
• Ability to work collaboratively in cross-functional teams and manage multiple priorities effectively.

Responsabilités

• Elicit, analyse, and document business, functional, and non-functional requirements using industry-standard techniques.
• Translate complex business needs into clear, actionable specifications, user stories, and acceptance criteria.
• Plan and facilitate workshops, interviews, and stakeholder meetings to gather requirements and validate solutions.
• Analyse current-state and future-state business processes, identifying gaps and recommending process improvements.
• Collaborate with technical and delivery teams to support solution design, system implementation, and change initiatives.
• Support system testing, user acceptance testing (UAT), and validation activities to ensure solutions meet business needs.
• Maintain end-to-end requirement traceability and ensure accurate, up-to-date project documentation.
• Assist with project planning, status reporting, risk identification, and delivery tracking.
• Ensure delivered solutions align with business objectives, regulatory requirements, and organisational strategy.

Connaissances

Business Analysis

BFSI experience

Healthcare tech experience

CRM

ERP

HRMS

SDLC

Agile

Waterfall

Hybrid

Analytical thinking

Problem-solving

Critical thinking

Communication skills

Cross-functional teamwork

Outils

SDLC

Description du poste

Zoho is seeking an Associate Business Analyst in Dubai to elicit and document business, functional, and non-functional requirements. You will translate needs into user stories and coordinate workshops with stakeholders across to ensure alignment with CRM/ERP/HRMS solutions.

The role requires 2–4 years of BA experience, with preference for BFSI and healthcare tech knowledge, and familiarity with SDLC and delivery frameworks (Agile/Waterfall/Hybrid).