Assistant Store Manager

ACCEL HUMAN RESOURCE CONSULTANTS; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

ACCEL HUMAN RESOURCE CONSULTANTS in Dubai seeks an Assistant Store Manager for a luxury jewellery retailer. You will support the Store Manager in driving sales performance, delivering exceptional customer experiences, and ensuring seamless store operations.

The role emphasizes team supervision, client engagement, inventory control, and maintaining luxury standards, with 8+ years of retail experience preferred and a track record in premium brands and VIP client service.

Qualifications

• 8+ years of retail experience, preferably luxury jewellery, watches, fashion, or premium retail.
• Previous supervisory or team leadership experience.

Responsibilities

• Sales Support & Revenue Generation: Support the Store Manager in achieving store sales targets and KPIs; lead sales activities during the Store Manager's absence; identify upselling opportunities and assist in sales reporting.
• Customer Service & Client Relations: Deliver personalized service, build relationships with VIP clients, handle inquiries and after-sales service; support CRM initiatives.
• Team Supervision: Train, coach, and motivate staff; monitor performance; onboarding and grooming standards.
• Store Operations: Assist with opening/closing, monitor inventory, conduct stock checks, and ensure cleanliness and compliance.
• Visual Merchandising: Maintain luxury merchandising standards and assist with displays and seasonal campaigns.
• Administrative Responsibilities: Support scheduling, attendance, and reporting; coordinate with head office.

Skills

Sales & Customer Service

Team Leadership

Inventory Management

CRM & Client Relations

POS Systems

MS Office

Job description

Job Description – Assistant Store Manager Location: Dubai Industry: Luxury Jewellery Retail Experience: 8+ Years in Retail, with Luxury Jewellery Experience Preferred Working Days: 6 Days per Week

Position Overview

We are looking for a dynamic Assistant Store Manager to support the Store Manager in driving sales performance, delivering exceptional customer experiences, and ensuring seamless store operations. The successful candidate will play a key role in team supervision, client engagement, inventory management, and maintaining luxury retail standards.

Key Responsibilities

1. Sales Support & Revenue Generation Support the Store Manager in achieving store sales targets and KPIs. Lead sales activities during the Store Manager's absence. Identify opportunities for upselling and cross-selling luxury jewellery collections. Assist in preparing sales reports and performance analysis.
2. Customer Service & Client Relations Deliver personalized service to clients and maintain luxury brand standards. Build relationships with repeat and VIP customers. Handle customer inquiries, complaints, and after-sales service requirements. Support CRM initiatives and customer retention programs.
3. Team Supervision Assist in training, coaching, and motivating sales associates. Monitor staff performance and provide ongoing feedback. Support onboarding and induction of new team members. Ensure adherence to grooming and service standards.
4. Store Operations Assist with daily opening and closing procedures. Monitor inventory levels and coordinate stock replenishment. Conduct regular stock checks and support annual inventory audits. Ensure store cleanliness, security, and operational compliance.
5. Visual Merchandising Maintain luxury visual merchandising standards. Assist with product displays, promotions, and seasonal campaigns. Ensure product presentation enhances the customer shopping experience.
6. Administrative Responsibilities Support scheduling, attendance monitoring, and leave management. Prepare operational reports and maintain store documentation. Coordinate with head office and support departments when required.

Required Qualifications

• 8+ years of retail experience, preferably within luxury jewellery, watches, fashion, or premium retail.
• Previous supervisory or team leadership experience.

Required Skills

• Strong sales and customer service orientation.
• Team leadership and coaching skills.
• Inventory and stock management knowledge.
• Excellent communication and interpersonal skills.
• Familiarity with POS systems and retail reporting tools.
• Proficiency in Microsoft Office applications.

Key Competencies

• Customer Focus
• Sales Excellence
• Team Collaboration
• Operational Discipline
• Attention to Detail
• Relationship Building
• Adaptability & Initiative

Preferred Experience

• Experience with luxury jewellery brands.
• Experience serving VIP, UHNW, and international clientele in the GCC market.
• Knowledge of diamonds, gemstones, jewellery certifications, and luxury retail etiquette.