Assistant Store Manager

Talk Africa NG; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Talk Africa NG in Abu Dhabi is seeking a dedicated Store Supervisor to assist the Store Manager in daily operations, supervise staff, manage inventory, and ensure excellent customer service. You will help implement sales strategies, monitor performance, and ensure store standards are consistently met.

The role requires strong leadership, organizational skills, and the ability to work flexible hours, including weekends and public holidays.

Qualifications

• Must have leadership and supervisory experience in retail or store operations.
• Strong customer service and communication skills are required.
• Ability to monitor sales, manage inventory, and maintain store standards.

Responsibilities

• Oversee daily store operations in absence of Store Manager.
• Supervise and guide staff to complete tasks accurately and on time.
• Coordinate staff schedules, attendance, and daily activities.
• Monitor staff performance and customer service standards.
• Support sales strategies and motivate the team to hit targets.
• Track daily sales, identify trends, and suggest improvements.
• Assist customers with inquiries, purchases and requests.
• Handle complaints professionally and promptly.
• Assist with inventory control: stock replenishment, transfers, and stocktakes.
• Ensure accurate recording of stock movements and proper inventory control.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer service

Time management

POS systems

Inventory management software

MS Office/Google Workspace

Education

Diploma or Bachelor's degree in Business Administration / Retail Management / Marketing

Tools

POS systems

Inventory management software

MS Office / Google Workspace

Job description

We are looking for a responsible, organized, and proactive individual to support the Store Manager in overseeing daily store operations and ensuring the smooth and efficient running of the business. The successful candidate will be responsible for supervising staff, monitoring sales performance, managing inventory, maintaining store standards, providing excellent customer service, and assisting in achieving the store's sales and operational objectives.

The ideal candidate should have strong leadership, communication, and organizational skills, with the ability to motivate team members, solve operational problems, and maintain high standards of customer service, sales performance, and store management.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations to ensure smooth and efficient business activities.
• Supervise, guide, and support store employees to ensure tasks are completed accurately and on time.
• Coordinate staff schedules, task assignments, attendance, and daily work activities.
• Monitor staff performance, productivity, and customer service standards.
• Support the implementation of sales strategies and motivate team members to achieve individual and store sales targets.
• Monitor daily sales performance, analyze sales trends, and identify opportunities to increase revenue.
• Provide excellent customer service and assist customers with product inquiries, purchases, and special requests.
• Handle customer complaints, feedback, and service-related issues professionally and promptly.
• Assist with inventory management, stock replenishment, stock transfers, and regular stocktaking activities.
• Ensure accurate recording of stock movements and maintain proper inventory control procedures.
• Monitor product availability and coordinate with suppliers or relevant departments to ensure timely replenishment.
• Ensure the store is clean, organized, and visually appealing, with products displayed according to company standards.
• Oversee the accurate processing of sales transactions, payments, returns, exchanges, and daily sales records.
• Ensure compliance with company policies, operating procedures, cash-handling requirements, and security standards.
• Assist in training and developing new employees on product knowledge, sales techniques, customer service, and store procedures.
• Support the Store Manager in preparing sales reports, inventory reports, staff performance records, and other operational documentation.
• Monitor store expenses and identify opportunities to improve operational efficiency and reduce unnecessary costs.
• Coordinate with other departments, suppliers, and management to resolve operational issues and maintain smooth store operations.
• Assist in implementing promotional campaigns, product launches, seasonal activities, and other sales initiatives.
• Identify operational challenges and recommend practical solutions to improve store performance and customer satisfaction.
• Support the Store Manager in ensuring compliance with workplace safety requirements and relevant regulations.
• Take responsibility for store operations in the Store Manager's absence, where authorized.
• Perform other duties and responsibilities assigned by management.

Requirements

• Diploma or Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field is preferred.
• Previous experience in retail sales, store operations, customer service, or a supervisory role is an advantage.
• Candidates with relevant retail experience and strong leadership potential are encouraged to apply.
• Good leadership, communication, organizational, and problem-solving skills.
• Strong customer service skills and the ability to handle customer inquiries and complaints professionally.
• Ability to support sales activities, monitor performance, and work toward achieving sales targets.
• Good understanding of inventory management, stock control, merchandising, and daily store operations.
• Ability to supervise, motivate, and coordinate team members effectively.
• Responsible, honest, punctual, proactive, and detail-oriented.
• Good planning and time-management skills, with the ability to prioritize tasks and meet deadlines.
• Basic financial awareness and the ability to handle cash transactions and monitor store expenses accurately.
• Familiarity with point-of-sale (POS) systems, inventory management software, and Microsoft Office or Google Workspace is an advantage.
• Ability to prepare reports, maintain accurate records, and follow established procedures.
• Strong interpersonal skills and the ability to work effectively with employees, customers, suppliers, and management.
• Ability to work independently and collaboratively in a fast-paced retail environment.
• Willingness to learn, adapt to changing business needs, and take on additional responsibilities.
• Able to work flexible hours, including weekends and public holidays when required.