Assistant Station Master: Customer & Safety Lead

Keolishyderabad

Abu Dhabi

On-site

AED 150,000 - 210,000

Full time

8 days ago

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Job summary

Keolishyderabad is seeking an Assistant Station Master to support the Station Master and Passenger Services in delivering a safe, reliable metro service. The role involves guiding frontline teams, handling customer inquiries, and coordinating resources at the Abu Dhabi station network.

The position requires a degree or higher diploma, a UAE driving license, and strong English communication. You will monitor safety, assist with crowd control, and participate in incident investigations to

Qualifications

Must have a degree or higher diploma in a related discipline.
Experience in frontline customer service is preferred.
Ability to manage multiple tasks and respond to incidents calmly.

Responsibilities

Support the Station Master and Passenger Services in delivering a safe, reliable metro service.
Plan and manage station resources for safe and customer-focused operations.
Monitor service delivery against performance targets and escalate issues.
Lead the team to resolve customer queries and provide high visibility support.
Assist passengers with ticketing, information, and enquiries.
Oversee evacuations and manage crowd flow during emergencies.
Monitor gates and CCTV to maintain station safety and comfort of passengers.
Ensure station readiness and staff preparedness for daily operations.
Drive performance improvements to meet KPIs and develop staff capability.