Assistant Relationship Manager-BBD-1 (Outsource)

ADIB; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Abu Dhabi Islamic Bank in Dubai seeks an Assistant Relationship Manager to support relationship managers, handle after-sales services, and educate business banking clients on products and services. The role requires preparing thorough credit documentation and coordinating with multiple internal teams for smooth processing.

The position is on-site in Dubai within Outsource, offering full-time employment and development in credit and customer service disciplines.

Qualifications

• Minimum 3 years of experience in customer service.
• Good product knowledge and cross-selling abilities.
• Strong communication and computer skills.
• Customer service oriented with problem-solving mindset.

Responsibilities

• Assist Relationship Managers in services and after-sales support.
• Educate business banking clients about products and online services.
• Prepare high-standard call reports and ensure accurate credit documentation per bank policies.
• Coordinate with credit-risk, legal, operations and Trade Finance teams to speed transactions.

Skills

Product knowledge

Communication

Customer service oriented

Cross selling

Problem solving

Job description

Job Title: Assistant Relationship Manager-BBD-1 (Outsource)

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 6 October 2026

Job Reference/ID: 2831

Job Description / Role:

KEY METRICS:

• Service: Satisfactory level of service
• Revenue: Support RMs in achieving revenue targets
• Control: UAE central bank and GCD

Key Responsibilities:

• Support RMs in services
• Attend all after sales services, needs & requirements.
• Educate business banking clients about product and services “IVR, Online banking, Call Center, Cash management services etc.
• Call Report preparation to be high standards i.e., informative, presentable, conclusive, professional, and comprehensive.
• Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework
• Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.
• Initiates and ensures disbursements and adjustments of finances.
• Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.
• Ensure that the approved credit lines are valid and available for the clients.
• Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…. etc. to ensure minimum credit risk.
• Maintain high standard service with customers and ensure no complains.
• Responding on customers calls and starts with appropriate greetings.
• Strictly adhere to Bank’s financing policy Manual and report any exceptions.
• Perform other tasks specified by Management.

Experience Required: Minimum 3 years in Customer Service

Skills Required:

• Product knowledge
• Communication and computer skills
• Customer service oriented
• Cross selling skills
• Problem solving

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry: Banking

Department / Functional Area: Outsource

Closing Date: Not mentioned (apply as soon as possible)