Virtual Relationship Manager - Business Banking UAE Nationals Only

Emirates Islamic; Dubai; On-site; AED 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

Career development programs

Job summary

Emirates Islamic invites applicants for the role of Virtual Relationship Manager to manage a portfolio of Business Banking customers, focusing on relationship growth, cross-selling, and regulatory compliance.

The role emphasizes client engagement, delivering banking solutions, and maintaining high standards of customer experience, with opportunities for career development and competitive benefits.

Qualifications

• Bachelor’s degree in a relevant field.
• Relevant experience in relationship management, business banking, or a similar role.
• Good understanding of basic banking products and services, with strong relationship management skills.

Responsibilities

• Manage and enhance the assigned commercial portfolio, contributing to the team’s business and revenue objectives.
• Build strong client relationships, understand customers’ financial needs, and recommend suitable banking solutions.
• Support customer transactions, documentation collection, account maintenance, and migration of eligible mass-segment customers.
• Conduct regular portfolio reviews, update KYC records, and ensure customer documents remain valid and current.
• Identify potential portfolio risks and ensure compliance with applicable policies, UAE Central Bank requirements, and anti-money laundering regulations.
• Proactively cross-sell asset, liability, trade services, treasury, cash management, investment, and other relevant banking solutions.

Skills

Relationship management

Business banking

Customer service

Education

Bachelor's degree

Job description

Job Description:

As a Virtual Relationship Manager, you will be responsible for managing and developing a portfolio of Business Banking customers by understanding their financial needs and connecting them with the right banking solutions. You will focus on relationship growth, customer retention, cross-selling of products and services, and maintaining high standards of regulatory compliance and customer experience.

Job Responsibilities

• Manage and enhance the assigned commercial portfolio, contributing to the team’s business and revenue objectives.
• Build strong client relationships, understand customers’ financial needs, and recommend suitable banking solutions.
• Support customer transactions, documentation collection, account maintenance, and migration of eligible mass-segment customers.
• Conduct regular portfolio reviews, update KYC records, and ensure customer documents remain valid and current.
• Identify potential portfolio risks and ensure compliance with applicable policies, UAE Central Bank requirements, and anti-money laundering regulations.
• Proactively cross-sell asset, liability, trade services, treasury, cash management, investment, and other relevant banking solutions.

Job Skills & Qualifications

• Bachelor’s degree in a relevant field.
• Relevant experience in relationship management, business banking, or a similar role.
• Good understanding of basic banking products and services, with strong relationship management skills.

What We Offer

• Competitive salary and benefits package.
• Strong emphasis on work-life balance and employee wellbeing.
• World-class learning, development, and career growth opportunities.
• Generous annual leave, private healthcare, and preferential banking facilities.

Responsibilities

• Receive Inbound Calls
  • Answer incoming calls in a professional and friendly manner; Listen to customers questions and concerns and provide accurate and appropriate solutions; Follow up with customers to ensure their issues are resolved in a timely and satisfactory manner
• Products and Services Knowledge
  • Promote the bank's products and services to customers and persuade them to sign up for new products or services; Continuously improve knowledge of the bank's products and services to provide the highest level of customer service

About Us

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.

Requirements: