Assistant Operations Supervisor

Emirates Flight Catering; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Emirates Flight Catering in Dubai is seeking an experienced operations supervisor to optimize resource allocation, coordinate catering equipment delivery, and lead a team to ensure timely, safe, and compliant service. You will monitor stock levels, support training, and drive safety checks (BBSM) to minimise hazards while fostering a culture of safety and efficiency.

The ideal candidate has a Diploma or equivalent, 3 years in flight operations or logistics, and proven team leadership experience

Qualifications

• Diploma or equivalent qualification is required.
• Minimum 3 years of experience in Flight Operations, Food Packing or Logistics.
• 2 years of experience in a team-leader role is preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Prepare resource allocation in collaboration with operations supervisor to optimize resources.
• Prepare and deliver catering equipment in a timely and effective manner with stakeholders.
• Delegate and supervise team members in preparation, dispatch and loading of catering items to ensure safety, quality and timeliness.
• Support team training needs and provide guidance to improve performance and safety.
• Lead Behaviour Based Safety Management (BBSM) checks to minimize hazards and ensure SOP compliance.
• Monitor stock levels and coordinate with stakeholders to meet demand while minimizing waste and costs.
• Identify improvement areas and propose plans to enhance efficiency and customer experience.

Skills

Resource allocation

Communication skills

Team leadership

Problem solving

Time management

Education

Diploma or equivalent qualification

Job description

• 1. Prepare resource allocation in collaboration with the operations supervisor, based on demand in order to achieve the agreed objectives and to optimize resources.


• 2. Prepare and deliver catering equipment in a timely and effective manner in coordination with various stake holders.


• 3. Delegate and supervise the team members in the preparation, dispatch and loading of catering items to ensure that the process is optimized, timely and meets all safety and quality standards.


• 4. Support the team members in their training needs to perform their jobs safely & efficiently by providing them guidance, resolving any performance or operational issues, and promoting a culture of safety and efficiency.


• 5. Lead BBSM (Behaviour based safety management) checks observed by the team members to minimise food safety hazards & to comply with department SOP’s and regulations.


• 6. Facilitate in managing inventory levels by monitoring stock levels, tracking usage, and coordinating with various stakeholders to ensure that the necessary products / equipment’s are readily available to meet passenger demand, while minimizing waste and optimizing costs.


• 7. Identify areas for improvement and propose plans to address them in order to enhance the efficiency, reduce costs, and improve the overall customer experience.

Qualifications

• Education Qualification: Diploma or equivalent qualification (Must have)


• Work Experience:
  
  
  
  • Years of Experience: 3 years
  
  
  • Area of Experience: Flight Operations, Food Packing or Logistics function preferably in the Airline Catering Industry and/or Food Industry
  
  
  • 2 years exposure in a team leader capacity (preferred)
  
  
  
  


• Skills:
  
  
  
  • Strong knowledge and understanding of operations, e.g.: resource allocation.
  
  
  • Excellent verbal and written communication skills to effectively interact with team members and other stakeholders.
  
  
  • Ability to lead and motivate a team, delegate tasks, and provide guidance.
  
  
  • Strong analytical and problem-solving abilities to identify and resolve operational issues quickly and effectively.
  
  
  • Effective time management and prioritization skills to ensure smooth operations within tight deadlines.