Operations Supervisor

Emirates Flight Catering; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary & benefits

Two duty meals provided

Health and wellness coverage

Paid time off and public holidays

Job summary

Emirates Flight Catering (EKFC) is seeking a capable supervisor to control daily operational activities in Flight Operations, coordinating with clients, internal stakeholders, and the workforce to ensure efficient, safe catering services that meet the highest standards.

The role requires a Diploma or equivalent, with Six Sigma/Logistics certifications preferred, and about 5 years of experience including 2 years in a supervisory capacity.

Qualifications

• Diploma or equivalent qualification is required.
• Certifications/Licensure related to Six Sigma, Logistics, or Supply Chain are preferred.

Responsibilities

• Supervise and train staff, motivate and counsel to meet objectives.
• Liaise with airline representatives regarding catering uplift and service requests.
• Prepare catering order forms and forward to relevant sections.
• Ensure loading/offloading procedures follow policy and security standards.
• Conduct spot-checks to ensure food and equipment meet airline standards.
• Complete checklists and sign them off before Accounts processing.
• Maintain high quality service while controlling costs and driving continuous improvement.
• Identify and implement corrective actions from incidents and ensure safety procedures.

Skills

Staff supervision

Communication

Time management

Record keeping

Attention to detail

Leadership

Education

Diploma or equivalent qualification

Six Sigma / Logistics / Supply Chain certifications (Preferred)

Tools

MS Office

ERP systems

Job description

Control daily operational activities of the Flight Operations and assist the Operations Management to supervise the workforce and coordinate with the clients, internal stakeholders and any other external stake holders to ensure people, production and catering services are operated in the most efficient and safe manner to ensure that the Customers receive the highest standards of service and product.

Key Result Areas

• Ensure supervision of assigned staff by training, motivating and counselling to achieve the objectives agreed upon and provide the necessary guidance whenever required.
• Liaise with the airline representative in relation to catering uplift, pax figures and any additional service that may be requested on a flight to-flight basis.
• Prepare the catering order forms and forward them to all concerned sections.
• Ensure that the loading / offloading procedures are followed as per the laid down policy of the airlines, company and the airport security.
• Carry out spot-checks at the operations section and on the ramp in order to ensure that food and equipment are provided as per the airline standards on schedule.
• Check all the checklists and other relevant documents and make sure that they are completed and duly signed by all concerned before forwarding them to the Accounts Department.
• Ensure all customers are provided with the best quality of service through cost effective and efficient management, assuring continuous improvement of service delivery.
• Demonstrated ability to identify and implement corrective actions arising from incident investigation.
• Responsible for implementing safe working practices and procedures in accordance with EKFC policies.
• Comply with and ensure all relevant standards and regulatory requirements are met. Promptly carry out the required due diligence of incidents and escape to management.
• Monitor the daily resource allocation and escalated any significant variances to Management and Business Support. Ensure briefings and shift handovers are communicated to all relevant stakeholders

Education Qualifications

• Diploma or equivalent qualification (Must have) b) Certifications/Licensure related to Six Sigma, Logistics, or Supply Chain (Preferred)

Work Experience

• Years of Experience: 5 years
• Area of Experience: Flight Operations, Food Packing or Logistics function preferably in the Airline Catering Industry and/or Food Industry
• 2 years exposure in a supervisory capacity (preferred)

Skills

• Strong written, verbal, and communication skills
• Ability to set priorities and assign work to team
• Ability to maintain records and prepare reports with strong attention to detail
• Time and resource management skills e) Good knowledge in MS Office applications and ERP systems
• Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict
• High level of commitment to continuous improvement and adaptability to change

About Us

EKFC (https://www.emiratesflightcatering.com/about-us/):

Build Your Future With Us

At Emirates Flight Catering (EKFC), our people are at the heart of everything we do. As one of the world’s largest catering and hospitality services providers, we deliver excellence at scale—supporting airlines, hospitality brands, and global events every day. Our success is driven by the passion, professionalism, and commitment of our teams.

Why Work With Us

At EKFC, your role matters. Whether you work in operations, engineering, corporate services, or support functions, you contribute to delivering safe, reliable, and high‑quality services every single day.

You’ll Be Part Of

• A globally recognised organisation within the Emirates Group ecosystem
• A diverse, multicultural workforce united by shared standards and values
• A fast‑paced, operational environment where responsibility and professionalism matter
• A workplace that values integrity, accountability, and continuous improvement

Life at EKFC

What You Can Expect

• Collaborative and approachable leadership
• A diverse, multicultural team
• Open communication and transparency

We offer a competitive benefits package designed to support your well-being:

• Competitive salary and benefits
• Two duty meals provided at EKFC
• Health and wellness coverage
• Paid time off and public holidays
• Performance‑based annual bonus and salary review opportunities, subject to eligibility and company policy
• Recognition for achievements and commitment, including monetary NAJM Awards (Appreciation, Bronze, Silver & Gold levels)
• Learning and development support
• Team events and engagement activities

(Benefits may vary by role and location.)

Our Recruitment Journey

Our recruitment process is designed to be transparent and respectful:

• Application review
• Initial interview or assessment
• Technical Interview & Case Study presentation
• Employment Contract

We aim to keep candidates informed every step of the way.

(The recruitment and interview process may vary depending on the role.)