Assistant Manager – Guest Relations

Hyatt; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

At a leading lifestyle hotel in Dubai, the Assistant Manager – Guest Relations will enhance guest experiences through personalized service and operational supervision. This role involves managing VIP arrivals, overseeing guest preferences, and ensuring seamless communication among teams, requiring candidates to have strong leadership qualities and a deep understanding of luxury service standards.

Qualifications

• 2–3 years of Front Office or Guest Relations experience in an upscale hotel.
• Leadership or supervisory experience preferred.
• Fluency in English and proficiency in additional languages like Russian, German, or Spanish.

Responsibilities

• Ensure VIP guests receive attentive and thoughtful service.
• Supervise daily Guest Relations operations and maintain Hyatt standards.
• Respond to guest feedback and concerns timely.

Skills

Problem-solving

Communication

Emotional intelligence

Attention to detail

Education

Hospitality degree or diploma

Job description

At Hyatt Centric Jumeirah Dubai, we are a lifestyle hotel designed for the curious traveler who seeks authentic local experiences. Located in the vibrant neighborhood of La Mer, we connect our guests to the heart of the city. Our team members are bold, personable, and passionate about delivering service that’s fresh, dynamic, and centered around our guests’ stories.

As Assistant Manager – Guest Relations, you will support the Front Office leadership in delivering personalized and engaging guest experiences. You will oversee VIP arrivals, manage guest preferences, and ensure seamless communication between departments to enhance satisfaction. You’ll be the face of the hotel for many of our guests—and we’re looking for someone who is culturally savvy, proactive, and warm.

• Ensure every guest, especially VIPs and long-stay guests, receives attentive and thoughtful service throughout their stay.
• Supervise daily Guest Relations operations, ensuring Hyatt Centric brand standards are consistently met.
• Respond swiftly and professionally to guest feedback and concerns, turning challenges into positive experiences.
• Maintain up-to-date guest profiles, preferences, and history using Opera or similar PMS.
• Collaborate with Housekeeping, F&B, and other teams to curate memorable touches for special occasions.
• Lead by example and support the development of the Guest Relations team through coaching and training.
• Liaise with Marketing or Concierge to promote hotel experiences and local discoveries to guests.
• Represent the hotel at daily briefings and guest satisfaction meetings.
  
  

Qualifications & Experience

• Minimum 2–3 years of Front Office or Guest Relations experience in an upscale hotel environment.
• Previous leadership or supervisory experience preferred.
• Hospitality degree or diploma is an asset.
• Strong understanding of luxury service standards and guest experience best practices.
• Friendly, confident, and approachable personality with a high degree of emotional intelligence.
• Strong problem-solving and communication skills.
• Excellent grooming and a polished, professional appearance.
• Detail-oriented with a strong sense of initiative.
• Comfortable working in a multicultural environment and with diverse guest profiles.
• Fluency in English (spoken and written) is essential.
• Proficiency in at least one of the following languages is required: Russian, German, or Spanish.
• Additional language skills are a plus