Assistant Manager - Conservation Education

Atlantis; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

F&B privileges

Staff flights

Health insurance

Life insurance

Incentive programme

Wellness initiatives

Training & development

Staff discounts

Job summary

Atlantis Dubai is seeking an Assistant Manager - Conservation Education to lead the Marine Educator team within the Lost Chambers Aquarium. The role focuses on delivering conservation education, developing programmes, and ensuring high-quality guest experiences.

You will report to the Manager, Conservation and Education, oversee training, performance, and operations, and collaborate with Sales, PR, and Marketing for group activities.

Qualifications

• Minimum 2 years of supervisory experience.
• Experience in zoo, aquarium, or museum education preferred.
• Experience developing and evaluating educational programmes.

Responsibilities

• Oversee Marine Educator operations and maintain high educational standards.
• Engage guests with accurate marine life and conservation information.
• Deliver and delegate conservation education programmes and activities.
• Coordinate scheduling, resources and staff development for education programmes.
• Monitor school visits and educational programme bookings.

Skills

Conservation education

Marine education

Team supervision

Education programme development

Education

Bachelor's in Education

Biology / Zoology / Marine Science

Tools

Microsoft Office

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Assistant Manager - Conservation Education Job Snapshot

Role: Assistant Manager - Conservation Education

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Customer Service

Experience: Minimum 2 years of supervisory experience

Job Type: Full-time

Position Overview

Atlantis Dubai is hiring an Assistant Manager - Conservation Education for a Hospitality opportunity in Dubai, United Arab Emirates. Based within the Lost Chambers Aquarium operation, this full-time leadership role oversees the Marine Educator team, conservation education programmes, guest experiences, colleague development, programme evaluation, and educational standards across aquarium activities.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Customer Service

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full-time

Role Context

The Assistant Manager will oversee the successful day-to-day operation of the Lost Chambers Aquarium Marine Educator team, ensuring conservation education is delivered accurately, professionally, and in an engaging way. Working closely with the Manager, Conservation and Education, the role contributes to the development, implementation, and evaluation of formal and informal educational programmes in line with the Education Strategy and AZA Standards. It also carries substantial people-management responsibility, including training, coaching, onboarding, performance assessment, colleague engagement, and operational leadership.

Key Responsibilities

• Oversee daily Marine Educator operations and maintain high standards in the delivery of educational activities.
• Ensure Marine Educators engage guests professionally while communicating accurate information about marine life and conservation.
• Deliver and delegate conservation education programmes and marine animal activities according to operational requirements.
• Adapt educational delivery for both small and large groups.
• Monitor school visits and other educational programme bookings.
• Ensure appropriate resources are available and team members are properly briefed before educational activities.
• Support structured coaching and development covering marine life, conservation, and interpretation techniques.
• Ensure supervisors use research, participation, listening, and available learning resources to develop Marine Educator knowledge.
• Provide constructive feedback through regular training and assessment.
• Liaise with Admissions and Dive teams regarding educational programmes and tours.
• Coordinate scheduling, supply ordering, event planning, reporting, and other administrative responsibilities.
• Support the development and implementation of formal and informal education programmes in line with the Education Strategy and AZA Standards.
• Conduct educational and guest evaluations and prepare reports that support programme improvements.
• Monitor relevant KPIs and contribute to achieving departmental targets.
• Oversee regular quality and performance assessments for Marine Educators and Team Leaders.
• Promote continuous professional development with particular emphasis on conservation education.
• Maintain service standards that support and exceed departmental quality assurance guest survey targets.
• Ensure Standard Operating Procedures and departmental manuals remain current and accurate.
• Organise and deliver meetings and training sessions when required.
• Maintain a clean and safe environment for guests.
• Ensure the Marine Educator team follows established animal welfare practices.

Team Leadership and Development

• Support recruitment of high-quality colleagues.
• Coordinate effective onboarding in accordance with established onboarding plans.
• Assist with colleague development, motivation, and retention.
• Coach colleagues and recognise strong performance.
• Support annual performance reviews where applicable.
• Address performance concerns through appropriate coaching and performance management.
• Assist with disciplinary action and counselling when required.
• Promote colleague engagement throughout the year.
• Track, assess, and coach colleagues participating in cross-exposure programmes.
• Support Team Leaders and Marine Educators in meeting operational and development objectives.

Guest and Stakeholder Coordination

The Assistant Manager will help resolve challenging guest interactions using clear, professional communication and sound judgement. The role also supports the resolution of colleague conflicts in accordance with HR practices and established performance procedures. Close coordination is required with Sales, destination management companies, PR, and Marketing teams for group activities and media shoots.

Qualifications and Experience

• Minimum 2 years of supervisory experience.
• Previous education and guest experience within a zoo, aquarium, or museum is required.
• Previous experience developing and implementing educational programmes and materials.
• Experience evaluating educational activities.
• Bachelor 's Degree in Education, Biology, Zoology, Marine Science, Communication, or a related field is desirable.
• Strong customer service and administrative capabilities.
• Ability to troubleshoot and resolve operational problems quickly.
• Ability to work outdoors and in fast-paced conditions.
• Ability to stand for extended periods and walk throughout the property as required.

Skills Set

• Conservation education.
• Marine education programmes.
• Marine Educator team supervision.
• Educational programme development.
• Education programme evaluation.
• Guest experience management.
• Team leadership and coaching.
• Performance management.
• Training and assessment.
• Animal welfare awareness.
• AZA Standards.
• School and group programme coordination.
• Quality assurance.
• KPI monitoring.
• SOP management.
• Recruitment and onboarding support.
• Colleague engagement.
• Conflict resolution.
• Event planning.
• Administrative reporting.
• Microsoft Office.
• Microsoft Outlook.
• Microsoft Excel.
• Microsoft Word.
• Microsoft PowerPoint.
• Professional written and verbal communication.
• Organisational and task management skills.

Benefits and Career Development

Atlantis Dubai offers a competitive tax-free salary paid in UAE Dirhams together with:

• Food and beverage privileges.
• Discounted rates at Kerzner properties worldwide.
• Comprehensive health insurance with dental coverage.
• Annual flights home.
• Life insurance.
• Incentive programme.
• Colleague wellness and social initiatives.
• World-class training and development opportunities.
• Career mobility and internal growth opportunities across the Kerzner portfolio.

About Atlantis Dubai

Atlantis Dubai is part of Kerzner International and encompasses Atlantis, The Palm and Atlantis The Royal. More than 6,000 colleagues representing 129 nationalities work across the two resorts and their shared operational functions. The destination combines luxury hospitality with dining, entertainment, marine experiences, and guest attractions. The Lost Chambers Aquarium operation forms part of this wider experience, with conservation education and marine engagement contributing to meaningful and memorable interactions for guests.