Assistant Learning and Development Manager

Accor; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Accor in Dubai is seeking a skilled training professional to lead Establishment Training Tools, Administration, Training and Quality initiatives across the hotel. You will compile and update manuals, align with Corporate Talent Strategy, coordinate performance reviews, and drive certificates, conflicts management, and guest feedback improvements.

The role also covers developing course material, maintaining training standards, coordinating with leadership, and driving e-learning efforts to

Responsibilities

• Compile and update requisite technical training manuals and tools in collaboration with the Area Director of Learning & Development.
• Ensure alignment with Corporate Talent Strategy issued by the Corporate Centre and apply it accordingly.
• Coordinate and support yearly performance reviews for supervisory staff with the People & Culture Department.
• Order and organise distribution of Training Certificates.
• Provide ongoing information on arising problems or conflicts within departments on a confidential basis.
• Evaluate customer needs from guest questionnaire feedback and compile measures for correction or improvement.
• Compile course/training requirements and attendance.
• Compile hotel inspection reports, and on-the-job observance.
• Ensure proper course material and updated job descriptions for in-house Departmental Trainers across all departments; update with supervisors.
• Counsel supervisors/employees in training matters.
• Establish monthly training, quality, and business summary reports per hotel/regional office requirements.
• Implement MHR Learning & Development standards.
• Coordinate updating of personal files of employees with People & Culture.
• Ensure annual development plans for Heads of Departments and below are prepared.
• Ensure quality reporting and action planning within timeframes.
• Train in-house Departmental Trainers and select those to cover every required field.
• Coordinate and supervise internal technical training for Department Heads and supervisors.
• Ensure monthly training schedules are established in advance.
• Coordinate training activities with General Manager, HODs and Area Director of Learning & Development when applicable.
• Oversee the property induction process and programs – including WTM.
• Ensure completion of all training according to the Training Matrix.
• Evaluate and update property training programs and initiatives.
• Identify strategic partners for development and delivery of training.
• Drive e-learning within the property.
• Follow up with participants of external courses to ensure learning is applied in the workplace.

Job description

Job Description:

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Establishment Training Tools

• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Area Director of Learning & Development.
• Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
• Helps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture Department.
• Orders and organises distribution of Training Certificates.
• Ongoing information of arising problems or conflicts within the departments on a confidential basis.
• Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

Administration

• Compiles course/training requirements and attendance.
• Compiles hotel inspection reports, on the job observance.
• Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
• Counseling of supervisors/employees in training matters (How to Train, etc.).
• Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements.
• Implements MHR Learning & Development standards
• Co-ordinates up-dating of personal files of employees together with the People & Culture Department.
• Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property
• Proper Quality Reporting and action planning implementation according to time frame.

Training

• Training of in-house Departmental Trainers, and selecting of those to cover every required field
• Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
• Ensures that departmental training schedules are established every month in advance.
• Co-ordinates training activities in coordination with General Manager, HODs and Area Director of Learning and Development when applicable.
• Oversees the property induction process and programs – including WTM
• Ensures completion of all training according to the company Training Matrix
• Evaluates and updates property training programs and initiatives
• Identifies strategic partners for development and delivery of training when appropriate
• Drives e-learning within the property
• Follows up with participants of external courses (including Area Learning Forum and Mövenpick Business Academy) to ensure learning is applied in the workplace

Quality

• Lead planning activities for Quality
• Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance.
• Setting quality assurance objectives and ensuring that targets are achieved.
• Conduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development.
• Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality.
• Assists in new hire or recurrent training delivery as required.