Assistant Laundry Manager

RIXOS; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

RIXOS Abu Dhabi is seeking an Assistant Laundry Manager to support the Laundry Manager in daily operations of the hotel laundry and linen services. The role ensures guest laundry, linen, and uniforms are processed to luxury standards with hygiene and efficiency.

The ideal candidate will have 3–5 years of laundry experience in a 5-star environment, proven supervisory skills, and strong knowledge of fabric care and industrial equipment.

Qualifications

• Minimum 3–5 years of laundry experience, preferably in luxury hospitality
• Previous supervisory or team-leadership experience
• Strong knowledge of commercial laundry operations, linen handling and fabric care
• Understanding of hygiene, health & safety and quality-control procedures
• Experience with industrial laundry equipment and basic troubleshooting

Responsibilities

• Assist Laundry Manager in overall laundry department operations
• Supervise and coordinate laundry team for efficient workflow and productivity
• Monitor washing, drying, pressing, folding, sorting, and distribution of linen and laundry items
• Ensure procedures follow fabric-care instructions and quality standards
• Maintain cleanliness, hygiene, and sanitation in the laundry area
• Inspect processed linen and uniforms for quality and presentation
• Coordinate with Housekeeping, Rooms Division, F&B on linen requirements
• Handle guest laundry and special requests with care and promptness
• Monitor equipment condition and report technical issues timely
• Assist with preventive maintenance and supplier coordination
• Control use of chemicals and supplies to minimize waste and costs
• Maintain records and prepare operational reports
• Support audits, inspections, and departmental projects
• Step in for Laundry Manager in their absence

Skills

Laundry operations supervision

Team leadership

Quality standards

Job description

The Assistant Laundry Manager supports the Laundry Manager in overseeing the daily operations of the hotel laundry and linen services. The role ensures that all guest laundry, hotel linen, uniforms, and other textile items are processed efficiently and to the highest standards of quality, hygiene, and presentation in accordance with luxury hotel standards.

Key Responsibilities

• Assist the Laundry Manager in the overall management and daily operation of the hotel laundry department.
• Supervise and coordinate laundry team members, ensuring efficient workflow and high productivity.
• Monitor the washing, drying, pressing, folding, sorting, and distribution of hotel linen, uniforms, guest laundry, and F&B linen.
• Ensure all laundry is processed according to approved procedures, fabric-care instructions, and quality standards.
• Maintain high standards of cleanliness, hygiene, and sanitation throughout the laundry area.
• Conduct regular inspections of processed linen and uniforms to ensure they meet the hotel's quality and presentation standards.
• Monitor linen and uniform inventory levels and assist with regular stocktaking.
• Coordinate with Housekeeping, Rooms Division, Food & Beverage, and other departments regarding linen and uniform requirements.
• Ensure guest laundry and special laundry requests are handled accurately, promptly, and with appropriate care.
• Monitor the condition and performance of laundry equipment and report technical issues promptly.
• Assist with preventive maintenance schedules and coordinate with Engineering when required.
• Control the proper use of laundry chemicals, detergents, and other supplies while minimizing waste and operational costs.
• Ensure proper handling of damaged, stained, or lost linen and uniforms.
• Assist in preparing duty rosters, allocating daily tasks, and monitoring attendance and performance.
• Train, coach, and develop laundry employees on operating procedures, safety, hygiene, and quality standards.
• Ensure compliance with hotel policies, health and safety regulations, fire safety procedures, and environmental standards.
• Monitor departmental expenses and support cost-control initiatives.
• Maintain accurate records and prepare operational reports as required.
• Assist the Laundry Manager with audits, inspections, quality checks, and departmental projects.
• Step in and take responsibility for the department in the absence of the Laundry Manager.

Desired Candidate Profile

Minimum 3 5 years of laundry experience , preferably within a 5-star hotel or luxury hospitality environment.

Previous supervisory or team-leadership experience in a hotel laundry operation.

Strong knowledge of commercial laundry operations, linen handling, fabric care, and laundry chemicals.

Good understanding of hygiene, health & safety, and quality-control procedures.

Experience with industrial laundry equipment and basic troubleshooting.

Strong organizational and communication skills.

Ability to work under pressure in a fast-paced hotel environment.

Good leadership, coaching, and team-management skills.

Professional appearance and a strong commitment to guest service and luxury standards.