Assistant Laundry Manager

Rotana Hotels; United Arab Emirates; On-site; AED 67,000 - 89,000; Full time

Job summary

Rotana Hotels in United Arab Emirates is seeking an Assistant Laundry Manager to ensure guest laundry service is delivered on time and to the highest standards. You will support the Laundry Manager in enforcing hotel policies and developing SOPs to maintain quality across all laundry operations.

The role includes coordinating with engineering for preventive maintenance, assisting with budgeting and department goals, training staff, and driving cost efficiency while upholding exceptional service

Responsibilities

• Assist Laundry Manager in enforcing policies, procedures, rules and regulations as per hotel standards
• Responsible for the proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed
• Develop and implement standard operating procedure, as well as production and quality standard
• Follow up with engineering department on preventive maintenance and repair orders
• Assist Laundry Manager for preparing departmental budget and goals programmed
• Provide training to laundry employees and take corrective action when performance is not satisfactory
• Ensure that laundry employees are knowledgeable about hotel’s services and facilities
• Monitor employee attendance and manpower planning to meet activities in the hotel and in order to maintain cost effectiveness
• Resolve all guest complaints and recommend improvement in operation in order to develop better service standards

Job description

We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward. As an Assistant Laundry Manager you are responsible to ensure that laundry service, required by our guest, is met on time and with the highest possible standards, whereby your role will include key responsibilities such as:

• Assist Laundry Manager in enforcing policies, procedures, rules and regulations as per hotel standards
• Responsible for the proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed
• Develop and implement standard operating procedure, as well as production and quality standard
• Follow up with engineering department on preventive maintenance and repair orders
• Assist Laundry Manager for preparing departmental budget and goals programmed
• Provide training to laundry employees and take corrective action when performance is not satisfactory
• Ensure that laundry employees are knowledgeable about hotel’s services and facilities
• Monitor employee attendance and manpower planning to meet activities in the hotel and in order to maintain cost effectiveness
• Resolve all guest complaints and recommend improvement in operation in order to develop better service standards