Assistant Guest Relations Manager

Marriott Resort Palm Jumeirah Dubai; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel intermediary in Dubai seeks a Front Desk Supervisor to manage guest check-ins and staff training. The role requires excellent guest service and supervisory skills, with at least 1 year of related experience. You will ensure quality standards while enhancing guest experiences in a dynamic hospitality environment.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins and verify guest identity.
• Assist in training, evaluating, counseling, and motivating employees.
• Welcome and acknowledge guests, addressing their service needs.
• Ensure adherence to quality standards and report unsafe conditions.

Skills

Guest service

Communication skills

Supervisory skills

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Process all guest check-ins, verify guest identity and form of payment, assign rooms, and issue room keys. Set up accurate guest accounts, enter Marriott Rewards information, ensure rates match market codes, document exceptions, and secure payment prior to issuing room keys. Compile and review daily reports and logs; complete cashier and closing reports; supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff as needed, and follow up to ensure requests are met. Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts. Count and secure the bank at the beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention / Security of any guest reports of theft.

Responsibilities

• Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment / Open Door Policy process.
• Develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications; maintain clean and professional personal appearance; protect proprietary information and company assets.
• Welcome and acknowledge guests; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak clearly and professionally; prepare and review written documents accurately; answer telephones with proper etiquette.
• Ensure adherence to quality standards; enter and locate information using computers / POS systems.
• Stand, sit, or walk for extended periods; move, lift, carry, push, or pull objects up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 properties in gateway cities and distinctive resort locations. JW Marriott believes our associates come first. Our hotels offer a work experience where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and a place where you can pursue your passions in a luxury environment with a focus on well-being. Treating guests exceptionally starts with taking care of our associates. That’s The JW Treatment.