Guest Relations Manager

AccorHotel; Ras Al Khaimah; On-site; AED 167,000 - 257,000; Full time

Job summary

AccorHotel in Ras Al Khaimah is seeking a guest relations leader to oversee VIP arrivals and front office operations, ensuring seamless experiences for all guests. You will manage a guest relations team, address guest concerns, monitor satisfaction scores, and ensure brand standards are met, with proficiency in hospitality software and strong interpersonal skills.

The role offers full-time employment in a dynamic, international hotel group, with opportunities for development in a fast-growing

Qualifications

• Degree in Hospitality Management or related field.
• Minimum 3 years in guest relations or front office management.
• Excellent interpersonal and communication skills.
• Proficiency in hospitality software systems.

Responsibilities

• VIP services management for arrivals, departures, and special requests.
• Address guest concerns and resolve issues promptly.
• Supervise and train guest relations team members.
• Monitor guest satisfaction scores and feedback trends.
• Ensure service delivery aligns with brand standards.

Skills

Interpersonal skills

Communication skills

Education

Degree in Hospitality Management

Tools

Hospitality software systems

Job description

VIP Services: Manage VIP arrivals departures and special requests.

Guest Interaction: Address guest concerns and resolve issues promptly.

Team Leadership: Supervise and train guest relations team members.

Reporting: Monitor guest satisfaction scores and feedback trends.

Brand Standards: Ensure service delivery aligns with brand expectations.

Qualifications

Degree in Hospitality Management or related field.

Minimum 3 years in guest relations or front office management.

Excellent interpersonal and communication skills.

Proficiency in hospitality software systems.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group committed not only to building new hotels but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Remote Work

No

Employment Type

Full-time