Assistant F&B Manager

Emirates Flight Catering; United Arab Emirates; On-site; AED 80,000 - 100,000; Full time

Job summary

Emirates Flight Catering is seeking an experienced manager to oversee operations in the hospitality sector. The ideal candidate will have a Bachelor’s degree in hospitality or a related field and at least 6 years of experience, with a year in a managerial role in a 5-star environment.

This role involves ensuring compliance with safety and hygiene standards, managing staff costs, and improving customer satisfaction. The successful applicant will also support the creation of new beverage menus while addressing customer feedback for continuous improvement.

Qualifications

• Minimum of 6 years of experience in the hospitality industry, including 1 year in a managerial role in a 5-star environment.
• Knowledge of food safety regulations and hygiene protocols.
• Demonstrated achievements in food quality and cost control.

Responsibilities

• Ensure compliance with the company safety management system and hygiene policies.
• Manage staff costs and monitor operational efficiency.
• Investigate and resolve customer complaints about food quality or service.
• Support the F&B Manager in proposing and developing new beverage menus.

Skills

Proficiency in spoken and written English

Self-motivated and demonstrates sound leadership skills

Ability to create personalized F&B experience

Strong organizational and multitasking skills

Competent in Microsoft Office Applications

Education

Bachelor’s degree in hospitality, hotel management or any relevant field

Job description

Responsibilities

• Ensure compliance with the company safety management system, HACCP, and hygiene policies, aligning with EKFC safety standards and government regulations to provide a safe environment for staff, contractors, suppliers, and customers.
• Assess manpower needs, implement on-the-job orientation and training, and monitor staff performance to ensure operations are effective, efficient, and fully compliant with company policies and procedures.
• Manage staff costs, including overtime and unplanned absences, and monitor lounge operational efficiency to implement solutions that address issues and enhance performance.
• Coordinate with the production department regarding menu changes and implementation, food presentation and other kitchen related matters to ensure that the best quality of food is served to the customers.
• Support the F&B Manager in proposing and developing new beverage menus and concepts, to enhance guest experience and drive revenue growth.
• Investigate and resolve customer complaints about food quality and/or service by taking remedial actions immediately.
• Analyse customer feedback to identify improvement opportunities and recommend implementation actions, to enhance service quality and customer satisfaction.
• Apply the Quality Policy and Quality System established in accordance with ISO 9001:2015 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Qualifications

Education Qualification

Bachelor’s degree in hospitality, hotel management or any relevant field

Work Experience

• Minimum of 6 years of experience in the hospitality industry, with 1 year of experience in a managerial role in a 5-star environment
• Experience and understanding of luxury hotel and stand‑alone restaurant operations
• Knowledge of food safety regulations and hygiene protocols
• Demonstrated achievements in food quality and cost control

Skills

• Proficiency in spoken and written English
• Self‑motivated and demonstrates sound leadership skills
• A keen eye for opportunity identification and a high level of commitment to continuous improvement and adaptability to change
• Ability to create personalized F&B experience
• Ability to collaborate cross‑functionally and at all levels and a team‑based approach including ability to positively manage conflict
• Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards
• Strong organizational, multitasking skills and attention to detail
• Competent in Microsoft Office Applications
• Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely