Assistant Commercial Manager

Global Hotel Alliance; Dubai; On-site; AED 210,000 - 320,000; Full time

Job summary

Global Hotel Alliance (GHA) is seeking an assistant manager to join our Commercial team, focusing on hotel operations and revenue optimisation through the GHA DISCOVERY loyalty programme. You will support the Commercial Director in maximizing incremental revenues across member brands and hotels, and coordinate loyalty-driven marketing opportunities.

The role requires strong relationship management, training delivery, and data-driven analysis to drive business solutions.

Qualifications

• Strategic thinking to contribute to the development of business plans.
• Proven leadership and ability to direct activities involving internal and external resources.
• Excellent English language skills, both written and spoken.

Responsibilities

• Foster strong relationships with member hotel brands to drive revenue growth through GHA DISCOVERY.
• Support Commercial Directors with day-to-day interactions with member brands, enhancing long-term relationships.
• Assist with seamless integration of GHA DISCOVERY across Front Office, Revenue, F&B, Marketing, and Sales.
• Ensure member brands achieve annual GHA DISCOVERY targets by providing necessary support and guidance.
• Prepare, analyse, and present monthly status reports to member brands and management.

Skills

Strategic Thinking

Leadership

Communication

Analytical Skills

Multi-tasking

Project Ownership

Education

3-4 years hotel or corporate office experience in travel industry

Tools

Excel

PowerPoint

Power BI

Google Drive

Job description

Global Hotel Alliance (GHA) is the world’s largest alliance of independent hotel brands with 55 brands and 1,000 hotels across 100 countries. Its award-winning loyalty programme – GHA DISCOVERY – provides 36 million members with recognition, D$ rewards and exclusive experiences across its hotels and partners, both with and without a stay.

Through membership in GHA, brands expand their global reach, drive incremental revenue and reduce dependence on third-party channels, all while maintaining management independence and individual positioning. For more information, visit globalhotelalliance.com or ghadiscovery.com.

We are looking forward to hiring an assistant manager to join our Commercial team with a focus on hotel operations and revenue optimisation. The responsibilities include supporting and assisting the Commercial Director in ensuring the member brands are maximising the incremental revenues available through the range of services the alliance offers, with a primary focus on the GHA DISCOVERY loyalty programme and associated marketing opportunities. Other responsibilities include driving operational delivery of the loyalty programme with our member brands and hotels, planning and conducting operational training, brand meetings, and analysing performance to drive business solutions.

Key Relationships

Reports to: EVP Commercial

Direct reports: None

Key interactions: Internal: GHA team

External: GHA DISCOVERY Brand Champions

Areas of Responsibility

Account Management:

• Foster strong relationships with selected member hotel brands of the alliance to drive revenue growth through GHA DISCOVERY.
• Support Commercial Directors with day-to-day interactions with member brands, enhancing long-term relationships aligned with affiliate and departmental goals.
• Assist member brands with a seamless integration of our loyalty program, GHA DISCOVERY, across various operational aspects including Front Office, Revenue, F&B, Marketing, and Sales.
• Ensure member brands achieve annual GHA DISCOVERY targets by providing necessary support and guidance.
• Formulate and execute growth strategies, continuously monitor performance, and conduct in-depth analysis to identify potential risks and opportunities.
• Collaborate closely with Brand Champions within partner organisations and internal teams.
• Prepare, analyse, and present monthly status reports to member brands and the management team.
• Assist and coordinate Brand and Hotel meetings, training workshops, and webinars while meticulously analysing performance data and preparing engaging presentations.
• Implement global incentive programs to drive improvement in areas where Brands and Hotels seek enhancement.
• Enhance brand engagement by contributing content through multiple channels such as the Brand Champion Update newsletter, issued monthly.
• Maintain up-to-date competitor program information, communicate relevant changes, and identify areas for GHA DISCOVERY's product offering enhancement.
• Develop and support unique customer value by designing products and services that align with Brands' business needs, leveraging the suite of GHA tools available.

Leadership:

• Collaborate seamlessly with fellow Commercial department team members to holistically represent all GHA products: GHA DISCOVERY, TMC partnerships, Ultratravel Collection, and GLEADS.
• Collaborate across different GHA departments to investigate and efficiently resolve brand-related queries.
• Lead cross-functional projects touching on various areas, involving Marketing, Operations, Sales, Systems, Revenue, and Partnerships, among others.

Communication:

• Create compelling presentations tailored to specific audiences, ensuring clear conveyance of ideas, opinions, recommendations, and conclusions.
• Maintain consistent communication with key accounts and colleagues throughout the alliance.
• Effectively articulate the vision, goals, and expectations to GHA brands.

Education, Experience, and Skills

Basic skills & requirements

• Strategic Thinking: Demonstrated ability to think strategically and contribute to the development of business plans.
• Leadership and Teamwork:
• Proficiency in directing and leading activities involving internal and external resources.
• Strong interpersonal skills with a collaborative approach to working within a team-oriented environment.
• Ability to communicate effectively and convey issues at all levels of the organisation.

Business Acumen:

• Analytical ability to assess the competitive landscape and enhance the customer value proposition.
• Strong understanding of the sales process and expertise in driving sales strategies.
• Communication Skills: Excellent written and oral communication skills, including presentation delivery and group training.
• Project Ownership: Proven track record of taking ownership of projects or tasks and seeing them through to completion/implementation.
• Multi-tasking and Prioritisation: Ability to manage multiple priorities effectively in a dynamic work environment.
• Financial and Analytical Proficiency:
• Competency in financial analysis, connecting strategies to measurable results.
• Strong statistical analysis and development of compelling business cases.
• Initiative and Independence: Self-starter with a proactive approach to problem-solving and task execution.
• Travel Flexibility: Willingness to travel both domestically and internationally to provide brand support as needed.

Qualifications

• At least 3-4 years of hotel or corporate office experience in the travel industry, ideally in hotel operations, revenue & distribution, and loyalty marketing
• Understanding of one or more hotel PMS systems (ideally Opera Cloud, Opera, Shiji, Protel)
• Proficient in Excel and PowerPoint, Google Drive
• Strong analytical skills and ideally knowledge of Business Intelligence software such as MS Power BI
• Excellent English language skills, both written and spoken