Area Supervisor (Retail Pharmacy)

Confidential; Fujairah City; On-site; AED 150,000 - 230,000; Full time

Job summary

Confidential in the United Arab Emirates is seeking an Area Supervisor to oversee the daily operations of its retail pharmacy portfolio across owned and managed locations. You will focus on delivering excellent customer service, driving sales growth, and maintaining profitability, while leading pharmacy teams and ensuring regulatory compliance.

Responsibilities include monitoring market trends, expanding non-prescription and prescription sales, locating new sites, and optimizing staffing, costs,

Qualifications

• Degree in Business Administration or pharmacy-related field.
• Minimum 5 years managing a retail pharmacy portfolio.
• Strong leadership and team development abilities.
• Excellent communication and data-driven decision making.
• Knowledge of pharmacy regulations and compliance.
• Experience with POS and pharmacy management software.

Responsibilities

• Oversee daily operations of owned and managed pharmacies to ensure service quality.
• Drive sales by building relationships with providers and implementing promotions.
• Identify new site opportunities and coordinate with leadership for openings.
• Set KPIs, monitor performance, and drive cost-efficiency and profitability.
• Ensure regulatory compliance and conduct quality audits across the portfolio.
• Lead cross-functional projects with Marketing and eCommerce teams.

Skills

Leadership

Communication

Data analysis

Project management

Regulatory/compliance knowledge

Strategy/market trends

Team development/training

Education

Business Administration or Pharmacy-related degree

Tools

Pharmacy management software

POS systems

Job description

Job Overview:

We are seeking a dynamic and results-driven Area Supervisor to oversee and optimize the daily operations of our retail pharmacy portfolio. The successful candidate will play a key role in ensuring excellent customer service, driving sales growth, and maximizing profitability across both owned and managed pharmacy locations. The ideal candidate will have a passion for pharmacy operations, a keen eye for market trends, and a proven track record in managing teams and achieving operational excellence.

Key Responsibilities:

• Regularly monitor market and competitor trends, identifying opportunities for growth and implementing actionable plans for improvement in alignment with the company's objectives.
• Oversee day-to-day operations of both owned and managed retail pharmacies, ensuring adherence to SOPs, best practices, and company policies to deliver exceptional customer service.
• Drive prescription sales by establishing strong relationships with healthcare providers and prescribers. Promote non-prescription sales through effective merchandising, promotions, and cross-selling initiatives in partnership with the Marketing team.
• Identify potential sites for new pharmacy openings and acquisitions, build relationships with key stakeholders, and collaborate with the Head of Medical Services to establish health center locations (pharmacy + clinic).
• Develop location-specific action plans based on SWOT analysis, considering competition and local market dynamics, to enhance performance and meet business goals.
• Implement performance tracking systems, set KPIs, and take corrective actions when necessary to ensure continuous improvement.
• Maximize margin benefits through collaboration with Commercial and Marketing teams, while managing budgets and achieving financial targets.
• Foster continuous skills development, onboard new team members efficiently, and promote a strong sense of pride and commitment within pharmacy teams.
• Optimize working hours, staff deployment, and operational expenditures using digital solutions to achieve cost-efficiency targets.
• Ensure optimal & healthy inventory levels, aligning with financial objectives and ensuring product availability.
• Ensure compliance with all regulatory and legal requirements and implement operational audits and quality control processes across the pharmacy portfolio.
• Collaborate with Marketing and eCommerce teams to implement patient-focused services both in-store and online.
• Drive continuous improvements to pharmacy POS systems and other operational platforms to meet regulatory and customer needs.
• Lead and contribute to cross-functional projects, particularly those related to Pharmacy Operations, aligning with the company’s long-term vision and strategy.
• Ensure customer and staff satisfaction and resolve any complaints in a timely manner.

Qualification & Experience:

• A degree in Business Administration or a Pharmacy-related field, ideally with additional commercial or management qualifications.
• At least 5 years of proven experience in successfully managing and developing a portfolio of retail pharmacies, including both owned and managed locations.
• Strong leadership capabilities with a pragmatic, results-oriented approach. Ability to inspire, motivate, and develop pharmacy teams.
• Excellent verbal and written communication skills with the ability to effectively share insights and recommendations with stakeholders at all levels.
• analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
• Exceptional project management abilities, with a track record of managing multiple priorities and meeting deadlines.
• In-depth knowledge of pharmacy regulations and compliance requirements, with a focus on maintaining high operational standards.
• Proficient in using computer systems and pharmacy management software; familiarity with POS systems and other digital solutions is a plus.