Arabic-Speaking Guest Experience Expert

Aloft Hotels; Al Ain; On-site; AED 45,000 - 56,000; Full time

Job summary

Aloft Hotels in Al Ain is seeking a Guest Experience Expert to enhance guest satisfaction from check-in to check-out. You will participate in delivering a memorable stay, assist with luggage handling, and help guests explore local attractions.

Ideal candidates have 12 months' background in hotel groups/events and a high school diploma. The role requires physical mobility and a professional appearance in a vibrant hotel environment.

Qualifications

• Background for at least 12 months in groups and events in hotels.
• High school diploma or GED equivalent.
• No supervisory experience required.
• Background in 5-star/luxury properties preferred but not mandatory.

Responsibilities

• Assist with check-in and check-out processes.
• Guide guests through their stay and address requests.
• Load/unload vehicles and transport luggage to/from rooms or bell area.
• Process operational needs and complete reports.
• Share highlights of the local area with guests.

Skills

Groups/events experience

Guest services

Education

High school diploma or GED

Job description

Aloft Hotels in Al Ain is seeking a Guest Experience Expert to enhance guest satisfaction from check-in to check-out. You will participate in delivering a memorable stay, assist with luggage handling, and help guests explore local attractions.

Ideal candidates have 12 months' background in hotel groups/events and a high school diploma. The role requires physical mobility and a professional appearance in a vibrant hotel environment.