Application Support Specialist - TCS BaNCs

Atribs Metscon Group; Dubai; On-site; AED 293,000 - 368,000; Full time

Job summary

A leading IT services company in Dubai is seeking a technical expert with banking experience. The ideal candidate has at least five years in application production support, particularly within the ITIL framework. Proficiency in troubleshooting, performance tuning, and knowledge of the TCS BaNCS application is essential. If you possess excellent communication skills and can handle critical production issues, we'd like to hear from you.

Qualifications

• 5 years of experience in a relevant technical position.
• Industry experience in banking preferred.
• Experience with ITIL framework.

Skills

Application production support

Application troubleshooting

Performance tuning and optimization

SWIFT and local payment settlement

Shell scripting

Communication

Education

Bachelor's of Computer Science or Equivalent

Relevant Industry Standard Certification

Tools

Jboss

Oracle

Spring

Hibernate

Windows

Unix

Job description

A. Education

• Education: IT based degree university degree or equivalent work experience required.
• Relevant Certification

B. Experiences

• Industry
• 5 years of experience at a relevant Technical position in large organizations
• Banking background

C. Knowledge & Skills

• Technical
• Experience in Application production support within the ITIL Framework.
• Excellent knowledge and hands on experience in:
  • Application trouble shooting configuration and maintenance.
  • Application performance tuning and optimization
  • Resolution of tickets with quality and within SLA
  • Proactive monitoring and incidents analysis
  • Experience in Work flow maintenance and Configuration.
• Knowledge of TCS BaNCS application backend and front END
• Understands SWIFT & local payment settlement
• Has knowledge of shell scripting Jboss Oracle spring hibernate programming Language.
• Hands on experienced on windows & unix
• Able to handle pressure & support critical production issues
• Willing to work extended hours during critical incidents & schedule weekend deployments.
• Acknowledging and acting on command center Calls(24x7)

D. Behavioral Competencies

• Thinking Related
• Communication
• Continuous Improvement mindset.
• Excellent communication skills (verbal written and presentation).

E. Education

• Bachelors of Computer Science or Equivalent
• Relevant Industry Standard Certification .

Required Experience: Unclear Seniority