Application Operations Engineer- Riyadh, KSA

DeepSource Technologies; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

DeepSource Technologies is seeking an experienced Application Operations Engineer to ensure the stability, availability, and performance of enterprise applications. You will manage L2/L3 incidents, coordinate incident bridges, and drive permanent fixes with problem management practices.

The role involves planning changes, supporting releases, and conducting DR tests, backups, and recovery procedures. Strong collaboration with multiple technical teams is required to maintain service levels and

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field.
• Strong hands-on experience with L2/L3 incident and problem management.
• Experience with change management and release planning.
• Experience with performance monitoring and event correlation.
• Experience in DR testing, backups, restoration, and recovery procedures.

Responsibilities

• Manage L2/L3 functional incidents, including participation in incident bridges and escalation management.
• Perform incident and problem management, including incident trend analysis and permanent fixes.
• Develop and manage Service Improvement Plans.
• Support release schedule and planning activities.
• Plan and coordinate Change Requests (CRs) with risk and impact assessments.
• Perform application-layer change implementation and post-implementation reviews.
• Handle application configuration requests.
• Monitor application performance and availability.
• Perform event correlation and investigate application-related events.
• Manage application capacity and performance.
• Develop and test application recovery procedures.
• Configure backups and execute restores.
• Participate in DR tests.
• Perform OS, database, and middleware hardening and patching.
• Apply patches to application components.
• Maintain CMDB records for application components.
• Collaborate with technical teams to ensure stability and service availability.

Skills

L2/L3 incident management

Problem management

Change management

Performance monitoring

Disaster Recovery tests

CMDB records management

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

Tools

Application monitoring tools

Job description

Job Summary: We are looking for an experienced Application Operations Engineer to support the stability, availability, performance, and continuous improvement of enterprise applications.

Key Responsibilities

• Manage L2/L3 functional incidents , including participation in incident bridges and escalation management.
• Perform incident and problem management , including incident trend analysis and implementation of permanent fixes.
• Develop and manage Service Improvement Plans .
• Support release schedule and planning activities.
• Plan and coordinate Change Requests (CRs) , including risk and impact assessments.
• Perform application-layer change implementation and conduct post-implementation reviews.
• Handle application configuration requests.
• Monitor application performance and availability .
• Perform event correlation and investigate application-related events.
• Manage application capacity and performance .
• Develop and test application recovery procedures .
• Configure application backups and execute application and data restores .
• Participate in and execute Disaster Recovery (DR) tests .
• Perform OS, database, and middleware hardening activities.
• Apply patches and updates to application components.
• Maintain accurate CMDB records for application components.
• Collaborate with relevant technical teams to ensure application stability and service availability.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field .
• Relevant experience in Application Operations / Application Support in an enterprise environment.
• Strong hands-on experience with L2/L3 application incident and problem management .
• Experience with change management, release planning, and application-layer change implementation .
• Experience conducting risk and impact assessments for application changes.
• Hands-on experience with application performance and availability monitoring and event correlation.
• Experience with application backup, restore, and recovery procedures .
• Experience participating in or executing Disaster Recovery (DR) tests .
• Good understanding of OS, database, and middleware hardening and patching .
• Experience with capacity and performance management .
• Experience maintaining CMDB application component records .
• Strong troubleshooting, analytical, escalation management, and communication skills.
• Ability to work with multiple technical teams during major incidents and incident bridges .