Application Engineer

Black Box; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Travel up to 50%

Job summary

Black Box is seeking an experienced Application Engineer / Project Engineer to support mission-critical control room solutions across the Middle East & Africa. You will partner with Sales in presales and ensure flawless execution in postsales, covering KVM and Pro AV systems, video walls, and operator workspace technologies.

Responsibilities span pre-sales discovery, solution design, demos and sizing, plus post-sales design, FAT/SAT, training and commissioning.

Qualifications

• 5–10 years engineering experience in KVM and/or Professional AV integration for control rooms.
• Proven delivery across MEA markets with multisite multivendor environments.
• Strong knowledge of KVM: matrix/IPKVM; Pro AV: signal distribution and video wall controllers; Networking basics.

Responsibilities

• PreSales: conduct discovery workshops, site surveys and requirements capture for control rooms across sectors.
• Translate requirements into solution architectures, BoMs and compliance matrices; support demos and RFP/RFI responses.
• Drive vendor alignment, prepare demos/PoCs and sizing inputs; align with Sales and PM.
• PostSales: design rack layouts, cabling schedules and device configuration; lead FAT/SAT and commissioning; deliver training.
• Troubleshoot signals and networks; manage escalations and root-cause analysis; ensure QA/QC compliance.

Skills

KVM & Pro AV integration

Project delivery

Customer-facing communication

Education

Bachelor's in Electrical/Electronics/IT/Telecom/AV Engineering

Tools

MS Visio

AutoCAD

MS Project

Excel

Power BI

Jira/Confluence

Job description

Description

Were looking for a handson Application Engineer / Project Engineer to support and deliver missioncritical control room solutions across the Middle East & Africa. You will be the technical backbone throughout the customer lifecyclepartnering with Sales in presales and ensuring flawless execution in postsalescovering KVM and/or Professional AV systems video walls signal distribution and operator workspace technologies.

Experience required: 510 years engineering in KVM/Pro AV/control room integration

Travel: Up to 50% within MEA for site surveys demos installations and commissioning

Key Responsibilities

PreSales (CustomerFacing & Solution Design)

• Conduct discovery workshops site surveys and requirements capture for control rooms (utilities transport security broadcast oil & gas finance etc.).
• Translate requirements into solution architectures block diagrams BoMs and compliance matrices (latency bandwidth redundancy cybersecurity ergonomics).
• Prepare and deliver demos/PoCs technical presentations and RFP/RFI responses with clear value propositions.
• Support costings solution sizing and bid/nobid inputs; align with Sales and PM on scope assumptions and risk.
• Drive vendor/subcontractor technical alignment; evaluate product fit and interoperability.

PostSales (Delivery Commissioning & Support)

• Execute detailed design rack layouts cabling schedules IP addressing and device configuration (KVM encoders/decoders controllers video processors).
• Lead FAT/SAT commissioning cutover and customer acceptance; produce asbuilt documentation and O&M manuals.
• Deliver user and admin training; enablement for operations teams and integrator partners.
• Troubleshoot complex signal network and control issues; own escalations and drive rootcause corrective actions.
• Ensure compliance with site rules QA/QC plans and change control; contribute to continuous improvement and product feedback.

Required Qualifications & Experience

• 510 years engineering experience in KVM and/or Professional AV integration for control rooms.
• Proven delivery across MEA markets with multisite multivendor environments.
• Strong knowledge of:
  • KVM: matrix/IPKVM redundancy/N1 access/control policies USB routing.
  • Pro AV: signal distribution (HDMI/DP/SDI) video wall processors controllers encoders/decoders (e.g. H.264/H.265 JPEG2000 SDVoE).
  • Networking: TCP/IP VLAN/QoS IGMP multicast SNMP PoE basic cybersecurity hardening.
• Tooling: MS Visio/AutoCAD (layouts) MS Project (timelines) Excel/Power BI (reporting) ticketing/collab tools (Jira/Confluence or similar).
• Languages: Fluent English; Arabic and/or French an advantage for MEA engagements.
• Education: Bachelors in Electrical/Electronics/IT/Telecom/AV Engineering (or related).
• Certifications (nice to have): AVIXA CTS/CTSI/CTSD vendor KVM certifications ITIL Foundation; safety certifications for site work.

Core Competencies

• Customer empathy and clear technical communication (whiteboarding demos training).
• Robust troubleshooting and systematic problemsolving under livesite constraints.
• Meticulous documentation and configuration management.
• Stakeholder coordination with Sales PM Engineering Service and external integrators.
• Time management prioritization and safe working practices on customer sites.

Additional Information

• Travel: Up to 50% across MEA; valid passport and ability to obtain regional visas.
• Work Authorization: Eligibility to work in the UAE;
• Diversity: We are an equal opportunity employer. All qualified applicants (M/F) will receive consideration without regard to any protected characteristic.

Required Experience:

IC