App Submission and Support specialist

Global Payment Holding Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in payment solutions is seeking an App Submission and Support Specialist to join their dynamic team in Dubai. In this role, you will provide tier 1 support for mobile app submissions and enhance the submission process. Ideal candidates will have strong technical and communication skills, with at least three years in a technical support role, focused on SaaS or cloud applications.

Benefits

Tier 1 medical insurance for employees and dependents

25 days of annual leave

Global career progression opportunities

Wellbeing initiatives and social events

Office with views of JLT Park, Dubai Marina

Qualifications

• At least 3 years of experience as a Technical Support Specialist or similar role.
• Experience with Google Play and iTunes Connect is advantageous.
• Proficiency in English with strong written and verbal communication skills.

Responsibilities

• Submit Como white-label apps to Google Play and the App Store.
• Manage the submission process and provide ongoing support.
• Maintain a low rate of non-bug escalations to the development team.

Skills

Technical Support

Troubleshooting

Communication

Multitasking

Time Management

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve excellent results. We are driven by our passion for success and pride ourselves on delivering best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Como (A Global Payments Inc Company) is a pioneer in Data-Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase revenue, build strong relationships with their clients, understand them better, and encourage repeat business. Our all-in-one SaaS platform is flexible, easy to manage, and affordable for businesses of all sizes. It features a full CRM, enterprise-level actionable data, an advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, autogenerated AI campaigns, a customized-branded mobile app, and more.

Are you looking for an opportunity to work in a fast-growing company within a positive and friendly team environment? If so, we may be the right fit for you!

We are seeking an App Submission and Support Specialist with excellent technical, relational, and communication skills to join our growing operations team. As a Support & Submission Specialist, you will provide tier 1 support to Como's business and tech partners worldwide, focusing on services related to our mobile app submissions to the App Store and Google Play.

Responsibilities:

• Submit Como white-label apps to Google Play and the App Store.
• Manage the submission process and provide ongoing support.
• Maintain a low rate of non-bug escalations to the development team.
• Manage the submission queue, ensuring high-priority apps are processed promptly.
• Recommend improvements to the submission process to our mobile development and DevOps teams.
• Serve as a knowledge expert and focal point for our operations teams and business partners worldwide.
• Provide ongoing tier 1 support.

Requirements:

• Experience with Google Play and iTunes Connect is advantageous.
• At least 3 years of experience as a Technical Support Specialist or similar role, preferably in SaaS or cloud applications.
• Ability to troubleshoot complex software issues.
• Proficiency in English with strong written and verbal communication skills.
• Ability to work with cutting-edge technology and learn quickly.
• Self-managed with excellent prioritization and time management skills.
• Multitasking, self-learning, highly motivated, and a team player.
• Reliable, organized, detail-oriented, independent, and self-motivated.

Work Timings:

The team serves clients across different regions, so work hours are from 12:30 PM to 10:00 PM.

Benefits include:

• Tier 1 medical insurance for employees and dependents (worldwide coverage).
• A positive, productive, and energetic work environment.
• 25 days of annual leave.
• Global career progression opportunities.
• Wellbeing initiatives, social events, and charitable activities.
• Office with views of JLT Park, Dubai Marina, and the lake.
• Exciting team-building activities.

Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, religion, sex (including pregnancy), national origin, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other protected status. For accommodations or feedback regarding accessibility, please contact us.