Airport Passenger Services Agent

DP World; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

DP World seeks a customer-focused team member to safely transport ADAC guests within the airport terminal and to provide accurate information on services and rules to passengers. You will attend briefings, maintain high service standards, and collaborate with stakeholders across the Midfield Terminal to resolve issues and improve operations.

The role requires proactive assistance to passengers, including the elderly and those with disabilities, and adherence to ADA SOPs, with a focus on

Responsibilities

• Safe and efficient transport of ADAC guests within the airport terminal.
• Provide clear and concise information to passengers on rules and regulations.
• Attend briefing sessions to maintain high standards and execute handover procedures.
• Suggest improvements to levels of customer service and related systems.
• Coordinate with airport representatives to assist with passenger buggy transport (arrival/departure).
• Understand and provide information about airport facilities and services to travelers.
• Assist passengers (elderly, people of determination, children) as needed.
• Monitor lift entrapment and panic alarm processes per ADA SOP.
• Collect on-the-spot feedback for continual improvement and reporting.

Job description

DP World seeks a customer-focused team member to safely transport ADAC guests within the airport terminal and to provide accurate information on services and rules to passengers. You will attend briefings, maintain high service standards, and collaborate with stakeholders across the Midfield Terminal to resolve issues and improve operations.

The role requires proactive assistance to passengers, including the elderly and those with disabilities, and adherence to ADA SOPs, with a focus on