Airport Passenger Services Specialist

Qqada HR Consulting; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Qqada HR Consulting in Abu Dhabi seeks an Airport Staff member to assist with routine airport operations and passenger services. You will help passengers, follow procedures, and coordinate with airport teams to ensure smooth movement and service delivery.

The role emphasizes clear communication, professionalism, and adherence to safety and security policies, with teamwork and punctuality as valued traits. Prior customer service or airport experience is preferred.

Qualifications

• High school diploma or equivalent; aviation or customer service training preferred.
• Excellent verbal communication and interpersonal skills.
• Professional and courteous approach to passenger service.
• Ability to follow instructions and safety procedures.
• Strong teamwork, punctuality and time-management.
• Experience in customer service, hospitality, or airport operations preferred.

Responsibilities

• Assist passengers with general inquiries and directions within the airport.
• Support check-in, boarding, queue management, or other assigned operational activities.
• Verify relevant travel documents according to assigned duties and established procedures.
• Coordinate with airport teams to support smooth passenger movement and daily operations.
• Provide assistance to passengers who require additional guidance or support.
• Follow airport security, safety, and customer service procedures and report operational concerns.

Skills

Verbal communication

Interpersonal skills

Teamwork

Punctuality

Time management

Customer service experience

Education

High school diploma or equivalent; aviation or customer service training preferred

Job description

Qqada HR Consulting in Abu Dhabi seeks an Airport Staff member to assist with routine airport operations and passenger services. You will help passengers, follow procedures, and coordinate with airport teams to ensure smooth movement and service delivery.

The role emphasizes clear communication, professionalism, and adherence to safety and security policies, with teamwork and punctuality as valued traits. Prior customer service or airport experience is preferred.