Airport Operations Systems Lead (Self-Service Deployments)

Etihad; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking an Operations Systems Specialist to oversee administration, configuration, implementation, and continuous improvement of critical operational systems for airport and passenger services. You will liaise with stakeholders, ground handling partners, and technology teams to meet regulatory and business needs, focusing on self-service and terminal operations.

The role requires strong analytical skills, experience in airline operations, and proficiency in system

Qualifications

• Strong analytical and problem-solving abilities to assess systems and processes.
• Experience working in airline operations or ground handling is advantageous.
• Knowledge of departure control and/or reservations systems is desirable.

Responsibilities

• Execute project activities and deliverables in support of company and departmental initiatives.
• Coordinate and support the deployment of self-service technology solutions across the network.
• Conduct system testing and elevate defects to ensure timely resolution.
• Manage system configurations, parameters, and outputs to ensure accuracy, safety, regulatory compliance, and alignment with business requirements.
• Perform system assessments, identify operational risks, and implement mitigation measures to prevent service disruptions and errors.
• Develop and maintain user guides, process documentation, and training materials for implemented systems.
• Identify, troubleshoot, and resolve operational and system-related issues, escalating where necessary.
• Provide functional support and respond to internal and external stakeholder inquiries.
• Drive continuous improvement initiatives to enhance product performance, user adoption, and operational outcomes across the network.

Skills

Analytical skills

Problem-solving

Stakeholder management

System configurations

Education

High school diploma

Job description

Etihad Airways in Abu Dhabi is seeking an Operations Systems Specialist to oversee administration, configuration, implementation, and continuous improvement of critical operational systems for airport and passenger services. You will liaise with stakeholders, ground handling partners, and technology teams to meet regulatory and business needs, focusing on self-service and terminal operations.

The role requires strong analytical skills, experience in airline operations, and proficiency in system