AI Engineer: Customer Ops & Workflow Automation

Amira AI - almost human; Abu Dhabi; Presencial; AED 90.000 - 150.000; Jornada completa

Descripción de la vacante

Amira AI in Dubai Silicon Oasis is seeking an energetic AI Engineer to transform customer problems into working AI agents. You will build and optimize workflows, prompts, and integrations to deliver fast, reliable solutions across channels for enterprise customers.

You will work with GoRunner and AgenticFlow, along with n8n, Make, Zapier and Power Automate, to automate processes and improve performance. Strong English is required; Arabic language skills are a plus.

Formación

• Hands-on experience with workflow automation tools and API integrations.
• Practical experience with large language models and prompting.
• Excellent data handling with spreadsheets, SQL or Python.
• Experience in customer service or customer-facing roles.
• Experience with voice bots or telephony is a plus but not required.
• Strong English communication; Arabic is a plus.

Responsabilidades

• Turn customer problems into working AI agents with workflows and integrations behind them.
• Write prompts that sound natural and stay within guardrails.
• Analyze transcripts and call data to identify where conversations go wrong and drive fixes with tests and numbers.
• Contribute to a playbook of design patterns and test methods for repeatable solutions.
• Communicate with customers when it matters and translate between business and tech.

Conocimientos

Workflow automation

LLMs prompting

Data handling

Customer service

English proficiency

Voice tech (plus)

Herramientas

n8n

Make

Zapier

Power Automate

APIs

JSON

GoRunner

AgenticFlow

Descripción del empleo

Amira AI in Dubai Silicon Oasis is seeking an energetic AI Engineer to transform customer problems into working AI agents. You will build and optimize workflows, prompts, and integrations to deliver fast, reliable solutions across channels for enterprise customers.

You will work with GoRunner and AgenticFlow, along with n8n, Make, Zapier and Power Automate, to automate processes and improve performance. Strong English is required; Arabic language skills are a plus.