AI-Driven Support Specialist (India Team)

Expert Hub Robotic Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions company is hiring for a customer support role focused on technology products. This position requires experience with Freshdesk and Zoho, along with excellent English communication skills. The successful candidate will engage with customers through chat and phone support, manage tickets, and create documentation. Strong ability to follow workflows and improve support processes is essential. This is an opportunity to work with a dedicated team supporting technology solutions.

Qualifications

• Strong English speaking and writing skills required.
• Experience with Freshdesk and AI Agent configuration is mandatory.
• Knowledge of ticket management and support workflow standards.

Responsibilities

• Provide customer support for technology products through chat and phone calls.
• Manage support tickets and escalations using Freshdesk and Zoho.
• Configure and maintain AI Agent automation in Freshdesk.
• Create and maintain support documentation including FAQs and troubleshooting guides.

Skills

Strong English communication skills

Experience with Freshdesk

Experience with Zoho

Experience in technical support

Tools

Freshdesk

Zoho

Job description

A technology solutions company is hiring for a customer support role focused on technology products. This position requires experience with Freshdesk and Zoho, along with excellent English communication skills. The successful candidate will engage with customers through chat and phone support, manage tickets, and create documentation. Strong ability to follow workflows and improve support processes is essential. This is an opportunity to work with a dedicated team supporting technology solutions.