AI-Driven Digital Workplace Lead

Confidential; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

Confidential, a UAE-based financial services institution, is building a digital-first, AI-enabled workplace from day one. You will shape strategy, automate identity lifecycles, and deploy AI-powered employee support to create a seamless onboarding and workday experience.

You will oversee device management, SaaS apps, and analytics to drive productivity and security, requiring 8+ years in Digital Workplace or related fields and familiarity with Microsoft Entra, Intune, Autopilot, and M365.

Qualifications

• 8+ years of experience in Digital Workplace or related fields with leadership responsibility.
• Experience with identity lifecycle automation, RBAC, and governance using modern identity platforms such as Microsoft Entra.
• Experience deploying AI within workplace services, employee support, or service desk environments.
• Strong knowledge of Intune, Autopilot, Microsoft 365, SaaS administration, and modern device management.
• Experience improving digital employee experience through automation, self-service, and workplace analytics.
• Banking or regulated environment experience is preferred.

Responsibilities

• Lead end-to-end digital workplace experience from onboarding through automated provisioning and access management.
• Build and operate an AI-powered service desk with emphasis on automation and self-service.
• Manage identity lifecycle automation, RBAC, entitlement governance, and joiner-mover-leaver processes.
• Oversee zero-touch device management, workplace applications, and SaaS platforms.
• Drive adoption of AI productivity tools and digital workplace technologies.
• Lead experience improvement initiatives using analytics and employee feedback.

Skills

Leadership experience

Digital Workplace

End User Computing

Automation

AI in workplace

Employee experience

Analytics

Tools

Microsoft Entra

Intune

Autopilot

Microsoft 365

Job description

Confidential, a UAE-based financial services institution, is building a digital-first, AI-enabled workplace from day one. You will shape strategy, automate identity lifecycles, and deploy AI-powered employee support to create a seamless onboarding and workday experience.

You will oversee device management, SaaS apps, and analytics to drive productivity and security, requiring 8+ years in Digital Workplace or related fields and familiarity with Microsoft Entra, Intune, Autopilot, and M365.