Reservations Agent

Kerzner International; Dubai; On-site; AED 39,000 - 73,000; Full time

Job summary

One&Only Royal Mirage Dubai, part of Kerzner International, seeks a Reservations Agent to join our luxury team. You will handle reservations, promote hotel experiences, and ensure guest requests are met with precision and warm service.

1–2 years in upscale hospitality and Opera system experience are essential; fluency in English (or another language) is required. Experience in the Middle East/GCC is advantageous.

Qualifications

• Experience in upscale luxury hospitality (1–2 years)
• Reservations background with attention to detail and deadlines
• Excellent spoken and written English and/or another language

Responsibilities

• Process reservations accurately and efficiently
• Provide accurate commentary to other departments
• Promote hotel packages and promotions to guests
• Maintain confidentiality of guest information
• Keep guest preferences updated for subsequent services

Skills

Attention to detail

Analytical skills

Communication skills

Tools

Opera system

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Reservations Agent to join the One&Only team at One&Only Royal Mirage Hotel in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships where you will ensure to match the guest’s needs by promoting and selling the benefits and features of the hotel, whilst assisting guests with their reservations and requests. To receive and process reservations in a professional and efficient manner and to provide accurate commentary to all other departments.

Key Duties and Responsibilities:

• A commitment to a sense of urgency, immediacy, and total responsiveness.
• Anticipate guest needs and address them in a refreshing, respectful and polite manner.
• Demonstrate a willingness to “go the extra mile” to exceed guest expectations.
• All reservations are processed accurately and efficiently.
• All relevant details are recorded accurately e.g., payment details.
• Confidentiality of information is always maintained.
• Ensure to remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests.
• To utilize “preferences”, “traces “and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests e.g. transport, wine, cots, allergenic pillows etc.
• To ensure that all relevant administration is kept updated at all times.

He/She must be highly qualified and must have at least 1-2 years’ experience in an upscale luxury hospitality industry or five-star hotels. He/She must have reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literate including relevant software and experience in using a Opera system. Middle East/GCC experience is an advantage.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

We Thank You for your interest at Kerzner – The One&Only Resorts.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.