Agent Customer Service

Tabreed; Abu Dhabi Emirate; On-site; AED 60,000 - 90,000; Full time

Job summary

Tabreed in Abu Dhabi is seeking a Customer Support professional to assist residents and companies with Tasleem cooling services. You will help with contract fulfilment and processing payments, acting as the main point of contact from engagement to resolution.

Role focuses on delivering courteous service, recognizing when escalation is needed, and ensuring contracts, payment receipting and application processes are followed step by step and accurately.

Qualifications

• Experience in customer support or service roles.
• Ability to process payments accurately and securely.
• Strong written and verbal communication skills.

Responsibilities

• Provide information about Tasleem cooling services to residents and companies.
• Assist with fulfilment of cooling service contracts and processing payments.
• Escalate queries through established protocols and remain the primary contact from engagement to resolution.

Skills

Customer service

Payment processing

Professional communication

Job description

This role provides support services to residents and companies who are seeking information relating to Tasleem cooling services. This will include providing customers with accurate information and assisting with the fulfilment of cooling service contracts and processing payments.

KEY ACCOUNTABILITIES:

Customer Support :

• Present a professional and courteous attitude when engaging with customers.
• Recognize when a customer’s query requires escalation and facilitate through the established protocols as well as remain the primary contact for the customer from engagement to resolution.
• Minimize the need to revert to a customer for administrative purposes but ensuring that new contracts, payment receipting and application processes are followed step by step and accurately.

Knowledge and fulfilment of customer contracts :

• Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.

Payments and Reconciliation :

• Processing customer payments of cash, cheque or card in a timely manner and ensuring such payments receive receipts and are accounted for until they are deposited in the bank.