After Sales Engineer – Ambulance & Medical Fleet Solutions

NAFFCO Careers; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

NAFFCO Careers is seeking an experienced After Sales Engineer for the Ambulance & Medical Fleet Solutions team in Dubai. This role combines technical expertise in ambulance fit-outs and medical equipment integration with high-level customer service.

The ideal candidate will have 3–7 years of relevant experience and a strong understanding of vehicle electrical systems. Responsibilities include providing support to clients and ensuring compliance and functionality of ambulance fleets.

Qualifications

• 3–7 years in after-sales, service engineering or field support.
• Strong knowledge of vehicle electrical systems and medical device integration.
• Experience with diagnosing faults across mechanical and electrical systems.

Responsibilities

• Identify prospective clients for maintenance and repair services.
• Provide technical after-sales support for ambulance solutions.
• Manage and coordinate repair, maintenance and retrofit activities.

Skills

Proven experience in after-sales, service engineering or field support

Strong technical knowledge of vehicle electrical systems

Experience diagnosing faults and performing root cause analysis

Familiarity with gas and oxygen systems used in ambulances

Competent with service management tools and CRM/ERP systems

Education

Bachelor’s degree in Mechanical, Automotive, Electrical or related engineering discipline

Tools

Microsoft Office applications (Excel, Word)

Job description

We are seeking an experienced After Sales Engineer to join our Ambulance & Medical Fleet Solutions team. The role combines technical knowledge of ambulance fit‑outs, medical equipment integration and vehicle systems with customer‑facing service delivery, maintenance support and aftermarket project management. You will work closely with service, engineering, operations and sales teams to ensure vehicles and medical equipment remain safe, compliant and fully operational throughout their lifecycle, delivering outstanding customer service to Government & private ambulance providers and fleet operators.

Key Responsibilities

• Identify prospective clients, including government ambulance authorities, private clinic fleets, and hospital networks to pitch maintenance and repair services.
• Provide technical after‑sales support for ambulance and medical fleet solutions, including vehicle conversions, onboard medical equipment, electrical systems, oxygen and gas systems, vehicle HVAC and bespoke interior fittings.
• Act as the primary technical point of contact for customers during warranty, service and retrofit programmes; diagnose faults, provide troubleshooting guidance and agree remedial actions with customers and internal teams.
• Manage and coordinate repair, maintenance and retrofit activities with workshops, approved sub‑contractors and field engineers to ensure timely and compliant delivery.
• Prepare and review technical service reports, handover documentation, service bulletins and modification records to maintain a clear audit trail and support regulatory compliance.
• Oversee spare parts management for critical ambulance components and medical devices; raise and track parts orders, validate part numbers and maintain stock availability for rapid response.
• Support continuous improvement of after‑sales processes including fault logging, root cause analysis, preventative maintenance schedules and reliability improvement initiatives.
• Work with commercial and project teams to support service contract renewals, warranties, extended support offers and technical clarifications during tender stages.
• Maintain accurate records within the company’s CRM/ERP and service management systems; produce service performance metrics and contribute to management reports.

Required Skills & Experience

• Proven experience (typically 3–7 years) in after‑sales, service engineering or field support within the ambulance, emergency vehicle or medical equipment sectors.
• Strong technical knowledge of vehicle electrical systems, vehicle conversions, medical device integration and relevant standards for ambulance fit‑outs.
• Experience diagnosing faults, performing root cause analysis and managing corrective actions across mechanical, electrical and medical systems.
• Familiarity with gas and oxygen systems used in ambulances, HVAC, battery management and auxiliary power systems preferred.
• Competent with service management tools, CRM/ERP systems and Microsoft Office applications (Excel, Word) to produce technical documentation and reports.

Qualifications

• Bachelor’s degree in Mechanical, Automotive, Electrical or a related engineering discipline preferred; or equivalent practical experience.
• Relevant trade qualifications or manufacturer certifications for vehicle systems and medical equipment are desirable.