Aviation Aftermarket Program & Customer Support Manager

Safran; Dubai; In loco; AED 400.000 - 700.000; Tempo pieno

Descrizione del lavoro

Safran in the United Arab Emirates seeks a Program and Customer Support Manager to lead aftermarket programs for key clients in its regional portfolio. You will work with sales, engineering, and supply chain to ensure that the delivered product meets contractual definitions while optimizing profitability.

The role requires strong customer focus, relationship building, and the ability to manage complex projects across multicultural teams. Regular travel in the Middle East is expected.

Competenze

• Customer oriented and client relationship mindset.
• Ability to work across multicultural environments and departments.
• Knowledge of program/project/contract management.
• Knowledge of aviation industry and airlines.

Mansioni

• Manage aftermarket programs to ensure customer satisfaction and profitability.
• Coordinate with sales, engineering, supply chain and front office to meet contracts.
• Monitor KPIs for budget, delivery, warranty and customer satisfaction.
• Oversee revenue tracking and cost control of service contracts.
• Develop relationships with customers, distributors and regional partners.
• Define and deploy aftermarket strategies for client portfolios.
• Address in-service issues with internal stakeholders.
• Drive continuous improvement of aftermarket program standards.

Conoscenze

Customer oriented

Relationship building

Multicultural teamwork

Program management

Aviation industry knowledge

Complex project management

Clear communication

Decision making

Team spirit

Negotiation

Analytical thinking

Office software

Formazione

Master's degree

Strumenti

PowerBI

Descrizione del lavoro

Safran in the United Arab Emirates seeks a Program and Customer Support Manager to lead aftermarket programs for key clients in its regional portfolio. You will work with sales, engineering, and supply chain to ensure that the delivered product meets contractual definitions while optimizing profitability.

The role requires strong customer focus, relationship building, and the ability to manage complex projects across multicultural teams. Regular travel in the Middle East is expected.