AEP015: F.A.C.E Officer MEISA

FedEx Express México; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

FedEx Asia Pacific is seeking a FACE Officer MEISA in Dubai to support aerospace engine logistics. You will handle customer quote requests, provide multi-solution options, and negotiate with airlines and transport partners.

The role requires strong English, knowledge of aerospace regulations, and familiarity with quoting tools. Responsibilities include maintaining SOPs, coordinating with global teams, and ensuring compliance with Aero-Lift rules while delivering high-quality service to customers

Qualifications

• Knowledge of aerospace logistics, handling, and regulatory requirements.
• Familiarity with rate building and quoting tools.
• Knowledge of international air transport regulations (Incoterms/Customs rules).

Responsibilities

• Answer and handle customer engine quote requests and provide prompt, accurate shipping solutions.
• Negotiate rates with carriers and internal network to obtain best pricing.
• Represent the client to carriers and FXℓ network; inform customers in real time; deliver excellent service.
• Track and identify trends and opportunities; monitor sales margins; ensure strict Aero-Lift compliance.

Skills

Aerospace logistics knowledge

Business English

Rate-quoting tools

Incoterms/Customs rules

Tools

Quoting software

Job description

Welcome to the Careers site for FedEx Asia Pacific. Here you will find information about the core values of FedEx, the extensive compensation & benefits offered to our people. The Company FedEx Trade Networks provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. The Philosophy People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company. The Culture We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams. The Mission We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry. We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you!

AEP015: F.A.C.E Officer MEISA

Job Responsibilities

• Customer Relation Key Outcomes: Answer & Handle customer engine quote requests Provide accurate multiple shipping solutions in a prompt manner Negotiate with suppliers (airlines & truck companies) & internal network (FXL network) if necessary to provide the best rates Representing the client to carriers and FXL network Inform the customer in real-time Provide excellent customer service Track & identify trends & opportunities Monitor sales margins Strict compliance of Aero-Lift rules

Operational Key Outcomes

• Update operational instructions for Hand-Over to Branches Adhere to client-specific operational procedures (SOP) Work closely with FXL Branches on each engine file Monitor engine files in F.A.S.T in accordance with KPIs Ensure the green-light process is being followed (engine checklist & pictures completed with truck companies & updated in F.A.S.T Control administrative documents, forms related to the transport of goods, and content. Support issue resolution and manage dispute cases. Inform Global Product Manager of any required IT updates (ex: engine catalog, airlines database…)

External Interactions

• Customers (External and/or Fedex Airlines) Carriers Suppliers

Internal Interactions

• Global Engines Product Manager FACE Manager AOG Desk Manager AOG desk Supervisor AOG Back Officers FXL Network organization & branches (Sales, Pricing & Operational Teams)

Requirements

• Knowledge: Business English (read, written, spoken) Knowledge of Aerospace Logistics (specifically in aircraft engines, including handling, shipping, and regulatory requirements) Familiarity with rate building and quoting tools Arabic/Hindi is a PLUS for DWC Mastery of international air transport regulations (Incoterms/Customs Rules…) Knowledge of computer tools

Skills

• Attention to detail and documentation accuracy Excellent communication and coordination Strong negotiation skills with customers and suppliers Data analysis and margin tracking Adherence to SOPs and Compliance Rules Respect and apply the company's Quality, Hygiene, and Safety rules. Convey a positive brand image to clients. Adherence to procedures and organization of the service (schedules, break times, holidays). Good command of written and oral communication

Personal Qualities

• Customer service orientation (internal and external) Initiative and problem-solving mindset Teamwork orientation Organizational skills Reactivity and proactivity Good interpersonal skills Sense of responsibility

Experience & Qualifications

• 3-5 years' experience in the aerospace logistics industry (Experience in aircraft engines, including handling, shipping, and regulatory requirements) Experience with quoting, pricing, and shipment documentation Knowledge and understanding of international logistics operations across multiple modes

Other Information

• The position follows a standard workweek schedule (Monday to Friday) Occasional extended hours may be required based on urgent engine movements or projects deadlines On-call support is not part of regular responsibilities but may be requested during critical incidents Position to be located in DWC Position would report to FACE Manager located in DWC Job Posting End Date: 2026-11-30