Admissions Officer

University of the arts sharjah; Sharjah; On-site; AED 50,000 - 70,000; Full time

Job summary

University of the Arts Sharjah is seeking an Admissions Operations Assistant to support the Admissions Manager in delivering accurate and timely admissions services across APA and AVA programmes.

You will verify documents, coordinate auditions and interviews, manage applicant data in CHEDS/MoE aligned systems, and assist with offer letters and pre-arrival activities to ensure a smooth applicant journey.

Qualifications

• Bachelor's degree in a relevant field such as Business Administration, Education or Communications.
• Minimum 3 years experience in admissions or similar admin role.
• Fluency in Arabic and English.

Responsibilities

• Process and review applications for APA and AVA programmes in accordance with approved admissions criteria.
• Verify applicant documentation for completeness accuracy and authenticity.
• Coordinate and support admissions auditions and scholarship interviews online and in person as required.
• Classify and maintain applications according to programme applicant status and scholarship type.
• Prepare and issue admissions documentation including offer letters and other official applicant documents.
• Support seat reservation enrolment and pre-arrival admissions activities.
• Provide timely follow-up to ensure files progress through required admissions stages.
• Provide operational support during peak periods and cross-cover for other team members when required.

Skills

Arabic & English fluency

MS Office suite

Data entry accuracy

Customer service

Education

Bachelor's degree

Tools

SIS

CRM

Admissions platforms

Job description

Scope of the Job

Works closely with Admissions team Academic Programme teams Marketing and Communications Visa PRO Accommodation IT Finance Student Services applicants parents and other relevant internal and external stakeholders

Job Purpose

To support the Admissions Manager and Admissions team in delivering accurate timely and efficient admissions operations across UAS ensuring a smooth applicant journey from application through offer and enrolment while maintaining high standards of data accuracy document verification compliance and applicant service

Responsibilities

Process and review applications across APA and AVA programmes in accordance with approved admissions criteria and procedures Verify applicant documentation for completeness accuracy and authenticity and follow up on outstanding requirements Support academic credential verification equivalency requirements and related Ministry of Education MoE processes Coordinate and support admissions auditions and scholarship interviews online and in person as required Classify and maintain applications according to programme applicant status and scholarship type Prepare and issue admissions documentation including offer letters and other official applicant documents Support seat reservation enrolment and pre-arrival admissions activities Provide timely follow-up to ensure files progress through required admissions stages Provide operational support during peak periods and cross-cover for other team members when required

Data Management and Compliance

Input update and verify relevant student information and documentation in CHEDS in line with MoE requirements Maintain accurate and organised digital and physical admissions records Ensure consistency and accuracy of applicant data across relevant admissions systems and databases Maintain standardisation of student files admissions communications templates and FAQs Maintain confidentiality and comply with UAS policies admissions procedures and applicable regulatory requirements

Communication and Coordination

Manage admissions-related email correspondence and respond to applicant and parent enquiries in a timely professional and service-oriented manner Coordinate with internal and external departments to facilitate a seamless admissions process Provide clear and accurate admissions information to applicants parents and stakeholders Support scholarship administration and related communications as assigned including approvals and follow-up

Process Development and Support

Contribute to continuous improvement of admissions procedures workflows templates FAQs and applicant communications Support implementation and use of admissions systems and digital tools Share knowledge and support cross-training within the Admissions team Use appropriate AI and digital tools to improve efficiency organisation communication and workflow while protecting applicant confidentiality and data

Other Duties

Perform any other related duties assigned by the Admissions Manager in accordance with operational needs

Key Interactions

Admissions Manager Admissions team Academic Programme teams Marketing and Communications Visa PRO Accommodation IT Finance Student Services applicants and parents and relevant external stakeholders

Essential:

Bachelor s degree in a relevant field, such as Business Administration, Education, Communications or a related discipline.Minimum 3 years experience in admissions or a similar administrative role, preferably in higher education.Experience with SIS, CRM, database or admissions platforms.Experience with document verification, student records and/or MoE requirements is strongly preferred.Fluency in both Arabic and English is essential.Strong Microsoft Office and digital/software skills.Good working knowledge of AI tools and applications and the ability to use them responsibly and effectively

Desirable:

Experience in a university, higher education or multinational educational environment.Experience with CHEDS or similar government/education data systems.Experience supporting international student admissions

Skills and Competencies

Exceptional time management and prioritisation skills, with the ability to manage high volumes of work, competing deadlines and frequent interruptions while maintaining accuracy and service quality.Strong organisational and data-management skills.Excellent attention to detail and accuracy.Excellent written and verbal communication and customer-service skills.Ability to multitask and work effectively under pressure.Analytical problem-solving and sound judgement.Strong follow-up skills and accountability.Teamwork, collaboration and adaptability.Ability to learn new systems and processes quickly.