Ad Operations Manager

KILLGERM BUILDING MAINTENANCE LLC; Dubai; On-site; AED 33,480 - 44,640; Full time

Job summary

KILLGERM BUILDING MAINTENANCE LLC, located in Dubai, is seeking an Operations Manager responsible for overseeing pest control and cleaning services.

The ideal candidate will have an MBA and at least 2 years of relevant experience. Responsibilities include managing daily operations, ensuring compliance with regulations, and maintaining high levels of customer satisfaction.

This full-time position offers a salary between 3000 to 4000 AED per month based on skills and experience.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Professional certifications in pest management or facility management are an advantage.
• At least 2 years of experience required.

Responsibilities

• Plan, organize, and oversee daily operations across service divisions.
• Manage and coordinate field operations.
• Ensure compliance with health and safety regulations.
• Conduct site inspections and quality audits.
• Maintain strong relationships with clients.

Skills

Operations management

Pest control

Staff management

Compliance with health & safety regulations

Client management

Financial & budget control

Education

MBA or related field

Professional certifications in pest management

Job description

Category: General Business
Career Level: Manager (Manager/Supervisor)
Experience: 2 Years Required
Qualification: MBA
Requires Traveling: No
Salary: 3000 - 4000 AED
Salary Type: Per Month
Total Vacancies: 1

Description

Job Summary

The Operations Manager is responsible for planning, organizing, and overseeing the daily operations of the company's pest control, grease trap cleaning, kitchen hood cleaning, and cleaning service divisions. The role ensures efficient service delivery, compliance with health, safety, and environmental regulations, customer satisfaction, workforce management, and achievement of operational and financial targets.

Key Responsibilities

Operations Management

Manage and coordinate daily field operations across all service divisions.

Develop work schedules and assign technicians, drivers, and cleaning crews.

Ensure timely completion of service jobs according to client contracts and company standards.

Monitor productivity, service quality, and operational efficiency.

Implement operational procedures and best practices to improve performance.

Service Delivery & Quality Control

Ensure all pest control treatments, grease trap cleaning, kitchen hood cleaning, and cleaning services meet industry standards and regulatory requirements.

Conduct site inspections and quality audits.

Investigate customer complaints and implement corrective actions.

Maintain high levels of customer satisfaction and service excellence.

Staff Management

Recruit, train, supervise, and evaluate field staff and supervisors.

Conduct performance reviews and coaching sessions.

Ensure technicians maintain required certifications, licenses, and training.

Promote a positive safety culture and professional work environment.

Health, Safety & Compliance

Ensure compliance with local health, safety, environmental, and municipal regulations.

Enforce the use of personal protective equipment (PPE).

Conduct safety meetings, toolbox talks, and risk assessments.

Investigate incidents, accidents, and near misses and implement preventive measures.

Fleet & Equipment Management

Oversee maintenance and utilization of company vehicles, pest control equipment, grease trap service equipment, pressure washers, vacuum systems, and hood cleaning tools.

Ensure proper inventory control of chemicals, cleaning supplies, and consumables.

Monitor fuel usage and equipment performance.

Client & Contract Management

Maintain strong relationships with commercial, residential, hospitality, restaurant, and industrial clients.

Coordinate service schedules with customers.

Support contract renewals and business development efforts.

Attend client meetings and resolve operational issues.

Financial & Budget Control

Monitor operational costs and departmental budgets.

Review job profitability and resource utilization.

Approve operational purchases within authorized limits.

Identify opportunities for cost reduction and process improvement.

Reporting & Documentation

Prepare daily, weekly, and monthly operational reports.

Track key performance indicators (KPIs).

Maintain service records, inspection reports, chemical usage logs, and compliance documentation.

Provide operational updates to senior management.

Key Performance Indicators (KPIs)

• Service completion rate
• Customer satisfaction score
• Response time to service requests
• Staff productivity
• Safety incident rate
• Revenue and profit targets
• Quality audit scores
• Customer complaint resolution time

Qualifications

Bachelor's degree in Business Administration, Operations Management, Environmental Health, Facility Management, or related field.

Professional certifications in pest management, health and safety, or facility management are an advantage.

Job Specification

Hina Rizwan (Recruiter) is in search of talented and motivated individuals for the post of Ad Operations Manager in the field of General Business in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have mba qualification and atleast 2 years of experience. The position require operations manager, planning, organizing, overseeing, daily operations, pest control, grease, cleaning, kitchen, service, service delivery, compliance, health, safety, regulations, customer satisfaction, workforce management, field operations, client, contracts, company, productivity, quality, procedures, industry, standards, regulatory, customer complaints, field, performance, inventory control, operations management, facility management, pest, management mandatory skills. This is a Full-Time morning shift job.Salary vary between 3k to 4k (AED) per month depending upon skills and years of experience candidate got.

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