Account Manager – Cigna Healthcare

AimGulf; Dubai; Sur place; AED 320 000 - 420 000; Plein temps

Résumé du poste

The Cigna Group in Dubai seeks an Account Manager to oversee an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform to service levels and clients receive exceptional service.

You will strengthen client and broker relationships, support retention and profitability, and drive growth through cross-selling while coordinating with multiple internal teams to deliver high-quality client materials.

Qualifications

• Minimum five years of client management experience in health insurance (preferably international).
• Bachelor's degree in Marketing or Business preferred.
• French or Portuguese language skills advantageous.

Responsabilités

• Build strong relationships with existing clients and intermediaries to address needs and represent Cigna professionally.
• Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations for retention and profitability.
• Collaborate with Underwriting to develop renewal terms and proposals while protecting profitability.
• Identify cross-selling opportunities within the client portfolio and present proposals to clients and intermediaries.
• Coordinate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials.
• Manage contractual commitments, invoicing, deliverable quality, forecasts, references, and internal policies.
• Support product development and renewal implementation by sharing client and market insights.

Connaissances

Stakeholder management

Negotiation

Public speaking

Organization & detail orientation

Independent work

Relationship building across cultures

Health insurance knowledge

Forecasting & profitability

Proposal development

Microsoft Office

Agile project management

French/Portuguese language

Formation

Bachelor's degree in Marketing or Business

Outils

Agile PM tools

Description du poste

Job Title:

Account Manager - Cigna Healthcare

Job Location:

Dubai, United Arab Emirates

Date Posted:

22 October 2026

Job Reference/ID:

26012563

Job Description / Role:

You will manage an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform against agreed service levels and clients receive a high standard of service. You will strengthen client and broker relationships while supporting retention, profitability, continuous improvement, and opportunities to grow existing business.

Key Responsibilities:

• Build strong relationships with existing clients and intermediaries, ensuring client needs are addressed and Cigna is represented professionally.
• Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations that support retention and profitability.
• Partner with Underwriting and other functions to develop attractive renewal terms and product proposals while protecting business profitability.
• Identify cross-selling opportunities within the existing client portfolio and present relevant proposals to clients and intermediaries.
• Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials.
• Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information.
• Support product development and renewal implementation by sharing client and market insights and ensuring schemes are appropriately reinstalled at renewal.

Experience Required:

A minimum of five years of client management experience within health insurance, preferably gained within an international company.

Education Qualifications:

Bachelor's degree, preferably in Marketing or Business.

Skills Required:

• Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills.
• Confident presentation and public-speaking skills.
• Strong organization and attention to detail.
• Ability to work independently, manage competing priorities, and navigate ambiguity.
• Ability to build effective relationships across diverse clients, brokers, colleagues, and cultures.
• Customer-focused, flexible, and results-oriented approach.
• Corporate client and intermediary relationship management.
• Health insurance and African insurance market knowledge.
• Client retention, renewals, cross-selling, forecasting, and profitability management.
• Proposal development, client reporting, invoicing, and contract-delivery oversight.
• Ability to work across multiple systems and tools.
• Advanced Microsoft Office skills.
• Working knowledge of Agile project management; certification is preferred.
• French or Portuguese language skills.

Employment / Job Type:

Full Time

Nationality:

Any Nationality

About the Company:

The Cigna Group is an American health company built around two businesses. Evernorth Health Services provides pharmacy benefits, specialty pharmacy, care delivery and behavioural health solutions, while Cigna Healthcare offers medical, dental, vision and supplemental insurance to employers and individuals. It serves customers in the United States and internationally.

Company Industry:

Insurance

Closing Date:

Not mentioned (apply as soon as possible)