Account Manager

aló; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

ALÓ seeks a Digital Account Manager in Dubai who will lead regional client accounts with a social-first mindset and manage campaigns from concept to delivery.

You will translate brand objectives into social strategies, collaborate with creative and media teams, and monitor performance to optimise outcomes, while building strong client relationships in the UAE/GCC market.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field.
• 4–6 years of experience in a Digital or Social Media Agency or similar.
• Fluent in Arabic and English, written and spoken.
• Strong understanding of social platforms and campaign management.

Responsibilities

• Lead and manage regional/local client accounts with a social-first strategy.
• Develop and present social media strategies, content plans, and campaign ideas.
• Act as primary point of contact for clients, ensuring satisfaction and clear communication.
• Coordinate with creative, content, and media teams to deliver high-quality work on time.
• Monitor performance metrics and provide actionable insights to optimise campaigns.

Skills

Social strategy

Client management

Arabic-English bilingual

GCC market knowledge

Education

Bachelor's in Marketing/Communications

Tools

Instagram

TikTok

Facebook

LinkedIn

Job description

Communication isn't just a broadcast; it's a conversation. AtALÓ, we believe social media is where stories breathe and conversations come alive in real time. We are a boutique communications agency looking for a digital Account Manager who doesn't just \"use\" social media but lives and breathes it.

We need a proactiveAccount Managerwho understands that in the GCC, digital culture moves fast and we need to move faster.

Role Overview

As an Account Manager, you will lead and manage client accounts with a strong focus on social-first thinking. You will ensure the timely delivery of creative work, drive digital engagement strategies, and contribute to the commercial success of both the client and the agency.

This role is ideal for someone who thrives in a fast-paced environment, understands platform nuances, and can translate brand objectives into impactful social media strategies.

Key Responsibilities

• Lead and manage regional/local client accounts with a social media-driven strategy
• Develop and present social media strategies, content plans, and campaign ideas
• Act as the primary point of contact for clients, ensuring seamless communication and satisfaction
• Coordinate with internal teams (creative, content, media) to deliver high-quality work on time
• Oversee content calendars, campaign rollouts, and platform-specific executions
• Monitor performance metrics and provide actionable insights to optimise campaigns
• Stay updated on social trends, platform updates, and audience behaviour
• Brief creative teams clearly with a strong understanding of digital and social requirements
• Review and critique content to ensure it aligns with brand voice and platform best practices
• Identify opportunities for up-selling and cross-selling digital and social services
• Support new business pitches with social-first ideas and presentations
• Ensure all deliverables meet scope, timelines, and quality expectations
• Build strong, long-term relationships with clients through proactive engagement
• Track budgets, media spends, and campaign performance accurately

Required Skills & Experience

• Excellent communication, presentation, and client management skills
• Ability to interpret data and translate it into actionable strategies
• Strong organisational and multitasking abilities
• A collaborative mindset with the ability to work across teams
• Proactive, adaptable, and solution-oriented approach
• Strong understanding of social media platforms (Instagram, TikTok, LinkedIn, X, YouTube, etc.)
• Proven experience in managing and growing social media accounts for brands
• Experience in creating content strategies, influencer collaborations, and digital campaigns

What We're Looking For (The Must-Haves)

• Experience:4-6 years in aDigital or Social Media Agency(this is essential).
• Cultural Fluency:You are a live in Dubai or the GCC region. You understand the local humor, cultural nuances, and internet trends that resonate here.
• Bilingual:Level fluency in bothArabic and English(written and spoken).
• Social:High-level expertise inTikTok, Instagram, and Facebook. You know the algorithms, the latest features, and the \"vibe\" of each platform.

Skills & Qualifications

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven track record of managing and growing brand accounts in the UAE/GCC.
• Experience with influencer collaborations and digital first campaign management.
• Ability to interpret data and present it confidently to stakeholders.
• A solution oriented mindset you don't just spot problems, you solve them.

Why ALÓ?

We offer a fast paced, collaborative environment where your ideas actually see the light of day. We value energy, ownership, and anyone who can turn a simple insight into a massive digital moment.