Account Manager

Epson Middle East FZCO; Dubai; On-site; AED 320,000 - 550,000; Full time

Job summary

Epson Middle East FZCO seeks a Business Account Manager to drive strategic sales growth across Large Enterprise and Education sectors in the United Arab Emirates. You will develop executive relationships, lead complex engagements, and close high-value enterprise solutions.

The role requires consultative selling, long sales cycles, and coordinating multiple stakeholders across government, higher education, and strategic accounts. A hybrid workplace environment is offered in Dubai.

Qualifications

• Direct account management background preferable.
• Record of success in large accounts.
• Evidence of academic achievement

Responsibilities

• Develop and execute strategic account plans for Enterprise and Education customers in UAE.
• Identify, qualify, develop and close complex business opportunities while exceeding sales targets.
• Build trusted relationships with C-level executives, procurement teams and IT leaders.
• Lead end-to-end sales engagements from opportunity identification to closure.
• Position Epson as a strategic technology partner by delivering value-based solutions.

Skills

Account management

Executive relationship building

Sales forecasting

Tools

CRM software

Job description

Job Location: Dubai, United Arab Emirates

Workplace: Hybrid

Your mission:

As a Business Account Manager within the Business Sales Division of Epson Middle East, you will be responsible for driving strategic sales growth across the Large Enterprise and Education sectors in the United Aarab Emirates. You will develop executive relationships with key customers, identify and create new business opportunities, lead complex sales engagements, and successfully close high-value enterprise solutions.

The role requires strong consultative selling skills, experience managing long sales cycles, and the ability to navigate multiple stakeholders within enterprise organizations, government entities, higher education institutions, and strategic accounts.

What you will do:

Enterprise Sales & Business Development

• Develop and execute strategic account plans for assigned Enterprise and Education customers in the United Aarab Emirates.
• Identify, qualify, develop and close complex business opportunities while consistently exceeding sales targets.
• Build trusted relationships with C-level executives, procurement teams, IT leaders, business decision makers and key influencers.
• Drive new business acquisition while expanding existing enterprise accounts through cross-selling and upselling Epson’s complete business portfolio.
• Lead end-to-end sales engagements from opportunity identification through solution design, commercial negotiations, contract management and successful closure.
• Manage large and complex sales opportunities involving multiple stakeholders, extended sales cycles and competitive procurement processes.
• Position Epson as a strategic technology partner by understanding customer business challenges and delivering value-based solutions.
• Maintain a healthy sales pipeline with accurate forecasting and opportunity progression through CRM.
• Develop strategic account penetration plans to increase Epson market share within assigned verticals.
• Identify and engage new enterprise prospects through proactive business development activities.
• Own executive relationships across assigned strategic accounts and become the trusted advisor for customers.
• Develop long-term account growth strategies aligned with customer strategic initiatives.
• Coordinate internal resources including Pre-Sales, Product Management, Marketing, Service, Finance and Supply Chain to deliver successful customer outcomes.
• Lead executive business reviews with customers and develop joint account development plans.
• Ensure high customer satisfaction while driving customer retention and long-term business growth.
• Manage customer escalations professionally and coordinate internal teams to ensure timely resolution.

Education Sector Development

• Develop and execute business development strategies targeting mainly private Education entities, Higher Education institutions, Universities, Schools and Education Groups.
• Build relationships with key education stakeholders, consultants and system integrators.
• Identify upcoming education projects, tenders and digital transformation initiatives.
• Lead major education tenders and private sector procurement opportunities.
• Position Epson solutions to support modern learning environments, sustainability initiatives and educational transformation.

Market Development

• Continuously analyze market trends, competitive landscape and customer requirements within Enterprise and Education sectors.
• Provide structured market intelligence and competitive feedback to regional management and product teams.
• Support go-to-market strategies and vertical campaigns to accelerate business growth.

Planning, Forecasting & Reporting

• Deliver accurate sales forecasting and pipeline management.
• Prepare regular business reviews including pipeline analysis, strategic account updates, forecast accuracy and business performance.
• Maintain CRM discipline and ensure opportunity management follows defined sales processes.
• Monitor key performance indicators and develop action plans to achieve quarterly and annual objectives

What we ask for:

• Direct account management background preferable.
• Record of success in large accounts.
• Evidence of academic achievement

What we offer:

In return, we offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running