Account Manager

ME033 Edelman FZ LLC (UAE); Dubai; On-site; AED 167,000 - 335,000; Full time

Job summary

Edelman Dubai is seeking an Account Manager to oversee medium to large-scale research projects, coordinating with clients and internal teams across the UAE and EMEA.

You will design methodologies, manage resources, analyze data, and craft compelling storytelling reports that inform recommendations for senior clients.

Fluency in English, comfort with Arabic, and hands-on experience in insights tools are essential for success in this role.

Qualifications

• University degree in business/marketing/communications/social or political science/statistics/economics or related field.
• Hands-on experience in Research & Insights at an agency or in-house.
• Strong understanding of the Middle East region and business environment.
• Fluency in English.
• Arabic and other languages are a strong advantage.
• Hands-on experience with data and statistical analysis tools.

Responsibilities

• Design methodological scope of primary/secondary research projects.
• Plan projects and manage internal resources.
• Track project costs and revenues for profitability.
• Analyze data and create storytelling reports.
• Develop recommendations and key insights.
• Create presentations for internal stakeholders and clients.
• Provide strategic and consultative guidance to Edelman teams and clients.
• Manage multiple projects and stakeholders simultaneously.
• Ensure client satisfaction with high-quality servicing.
• Mentor junior profiles and share knowledge; delegate tasks effectively.
• Support business development: proposals, costing, and visual storytelling.

Skills

English fluency

Arabic language

Client management

Data analysis tools

Statistical analysis

Education

University degree in business/related field

Tools

Brandwatch

TalkWalker

Meltwater

Google Trends

WARC

Job description

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

THE ROLE

Edelman Intelligence is looking for an Account Manager to join our team in Dubai. As an Account Manager, you will manage medium to large-scale projects including primary (quantitative and/or qualitative) and/or secondary research methodologies. The role involves working with clients, internally and externally, to build relationships and deliver projects with the support of our team in the UAE and across EMEA.

MINIMUM REQUIREMENTS

• University degree in business, marketing, communications, social or political science, statistics, economics, or any other relevant field
• Previous hands-on experience within Research & Insights either at an agency or in-house
• Strong understanding of the Middle East region, including its cultural nuances, geopolitical landscape, and business environment
• Fluency in English.
• Fluency in Arabic and other languages is a strong advantage.
• Hands-on experience in data and statistical analysis tools

REQUIRED SKILLS & BEHAVIOURS

• Ability to take ownership of a variety of tasks, a can-do attitude.
• Curiosity and problem-solving mindset.
• High degree of accuracy and attention to detail.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Ability to articulate and communicate ideas and thoughts.
• Understanding and being open to working with people from different cultural backgrounds.
• Experience with a mix of data and insights tools is a strong advantage.
• This may include - but not limited to - social listening tools (Brandwatch, TalkWalker, Meltwater, Synthesio...), audience intelligence solutions (Global Web Index, Demographics Pro...), trends analysis platforms (Insider Intelligence, Mintel, Google Trends, WARC...), etc.

KEY RESPONSIBILITIES

• Project design: Methodological design (primary and/or secondary): scope of work, research tools, deliverables…
• Project planning and internal resource management
• Tracking project-related costs and revenues to ensure their commercial profitability
• Production Data analysis (from primary and secondary sources) and creation of storytelling reports
• Development of recommendations and key insights
• Creation of presentations for internal stakeholders at Edelman for our end clients
• Providing strategic and consultative guidance to the Edelman teams and our end clients
• Project management: Working on several projects at the same time (in different subject areas and with different teams)
• Managing stakeholders’ relationships, both internal and external
• Ensure client satisfaction by delivering high-quality client servicing
• People management: Training junior profiles and sharing knowledge when relevant, efficiently delegating tasks and setting clear goals for more junior team members, providing team members with ongoing constructive feedback
• Business Development: Proposal writing, including methodological design and costing, developing presentations using visual storytelling, identifying growth opportunities for existing clients

It started with one man’s passion to make an impact through stories… 70 years later, we are the world’s largest communications firm, which fosters an environment where people feel empowered to take the kind of bold action that makes careers, reshapes industries, and creates the unexpected. We are one global team, over 6,000 strong across 60 offices, grounded by our shared values. We promise an experience where our employees see that boldness is possibility, empathy is progress, and curiosity is momentum.

Since Dan Edelman founded the firm in 1952, we have remained an independent, family-run business, and our culture is one that brings understanding, collaboration, and respect to our work and to each other. Diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our clients, and our communities, and propel us forward as a company. At Edelman, we are in relentless pursuit of a fair and inspiring workplace that is respectful to all, reflects and represents the world in which we live, and fosters trust and collaboration. Each day and on each project, we strive to ensure that our colleagues feel a sense of true inclusion and belonging and can bring their best to their work - taking action and shaping impactful moments and movements within our company, on behalf of our clients, and within communities around the globe.

The relentless pursuit of excellence. The freedom to be constantly curious. The courage to do the right thing. The commitment to positively impact society.

We grow our people. We invite and celebrate differences. Our reputation is our brand. We’re global, yet local. We offer more than just a career – we offer a place to grow, make a meaningful impact, and help drive change alongside some of the brightest minds in the industry. At Edelman, your ambitions are supported, your voice matters and your work contributes to shaping the future of communications and clients’ business.