Account Executive

qlub; Dubai; On-site; AED 150,000 - 210,000; Full time

Benefits offered by this job

Ownership over product impact

Challenging fintech problems

Fast-moving environment

Close collaboration with operators & a

Visible impact on global scale

Job summary

qlub is scaling fast across markets and seeks an Account Executive to drive growth through account management with partner restaurants. You’ll turn frictionless payments into real business results by building strong relationships and ensuring adoption from day one.

You’ll work with operators and partners to deliver value, educate on features, and identify upsell opportunities in a fast-moving environment.

Qualifications

• 1-2 years in account management, client servicing, or F&B/tech operations.
• Strong relationship-building and communication skills.
• Fluency in English is a must.
• Highly organized with strong problem-solving abilities.
• Comfortable in a fast-paced, dynamic environment.
• Proficient with CRM tools, Google Workspace, Excel and reporting dashboards.

Responsibilities

• Build and maintain strong relationships with partner restaurants and be the daily operations contact.
• Monitor adoption, transaction volumes and usage; coordinate with internal teams as needed.
• Identify upsell opportunities and contribute to retention strategies.
• Collaborate with Enablement, Tech, Support, and Sales to deliver a seamless partner experience.

Skills

Relationship-building

Communication skills

English fluency

Problem-solving

Organizational skills

Tools

CRM tools

Google Workspace

Excel

Reporting dashboards

Job description

Why qlub

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Account Executive, you'll help drive our growth in account management, building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What you’ll own

Relationship Management

• Build and maintain strong relationships with partner restaurants within your portfolio
• Serve as the go-to point of contact for daily operational support and queries

Performance & Adoption

• Monitor account performance (adoption, transaction volumes, and operational usage)
• Identify and resolve challenges, coordinating with internal teams where required
• Proactively address risks (churn, adoption drop, or competitive threats)

Growth & Retention

• Educate partners on new features and products to encourage adoption
• Identify upsell opportunities and contribute to retention strategies

Collaboration & Insights

• Work with cross-functional teams (Enablement, Tech, Support, and Sales) to deliver a seamless partner experience
• Share partner feedback to inform product improvements and process optimizations

Who you are

• You've done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by hard problems in payments, hospitality, and customer experience

What you’ll need

• 1-2 years of experience in account management, client servicing, or F&B/tech operations
• Strong relationship-building and communication skills
• Fluency in English is a must
• Highly organized with strong problem-solving abilities
• Comfortable working in a fast-paced, dynamic environment
• Proficiency with CRM tools, Google Workspace, Excel and reporting dashboards

Nice to have

• Experience in payments, fintech, hospitality tech, or a high-growth marketplace
• Fluency in Arabic is a plus

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally