Account Director

Remotedxb; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Superside is a leading AI-powered creative company seeking an experienced Senior Enterprise Account Leader to manage 5-10 enterprise clients, driving retention and expansion. You will collaborate with leadership on renewals, negotiations, and strategic programs that demonstrate clear value to the business.

You will build and coach cross-functional teams across creative, product, and operations to ensure seamless delivery, monitor health metrics, and craft ROI-driven business cases that justify

Qualifications

• 5-10+ years of experience in account management or client services in creative, marketing, or digital environments.
• Proven track record of managing and growing enterprise or high-value global accounts.
• 3-5+ years in an account leadership role.
• Strong commercial acumen with ownership of revenue, retention, and growth targets.
• Experience working with enterprise, SaaS, D2C, or B2B clients.
• Proven ability to manage senior stakeholders and navigate complex organizations.
• Experience leading and developing cross-functional teams.
• Strong operational mindset with the ability to scale delivery while maintaining quality.
• Excellent communication skills with a structured, solution-oriented approach.

Responsibilities

• Own the end-to-end relationship for 5-10 enterprise customers, driving retention, expansion, and executive trust
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities
• Lead renewals and commercial negotiations in partnership with leadership
• Build strong relationships with senior stakeholders and procurement teams
• Translate customer goals into scalable creative programs and solutions
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams
• Act as the senior escalation point, resolving issues quickly and maintaining customer confidence
• Monitor account health, burn rates, and pacing to ensure performance and profitability
• Develop ROI-driven business cases that demonstrate the value of Superside's model
• Identify opportunities to leverage AI and automation to improve customer outcomes
• Coach and develop PMs and Producers to raise the bar on delivery and customer management
• Partner with Creative, Product, and Operations to align on resourcing and execution

Skills

Enterprise account management

Strategic leadership

Client relationship management

SaaS & digital marketing

Negotiation

Job description

Responsibilities

• Own the end-to-end relationship for 5-10 enterprise customers, driving retention, expansion, and executive trust
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities
• Lead renewals and commercial negotiations in partnership with leadership
• Build strong relationships with senior stakeholders and procurement teams
• Translate customer goals into scalable creative programs and solutions
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams
• Act as the senior escalation point, resolving issues quickly and maintaining customer confidence
• Monitor account health, burn rates, and pacing to ensure performance and profitability
• Develop ROI-driven business cases that demonstrate the value of Superside's model
• Identify opportunities to leverage AI and automation to improve customer outcomes
• Coach and develop PMs and Producers to raise the bar on delivery and customer management
• Partner with Creative, Product, and Operations to align on resourcing and execution

Requirements

• 5-10+ years of experience in account management or client services in creative, marketing, or digital environments
• Proven track record of managing and growing enterprise or high-value global accounts
• 3-5+ years in an account leadership role
• Strong commercial acumen with ownership of revenue, retention, and growth targets
• Experience working with enterprise, SaaS, D2C, or B2B clients
• Proven ability to manage senior stakeholders and navigate complex organizations
• Experience leading and developing cross-functional teams
• Strong operational mindset with the ability to scale delivery while maintaining quality
• Excellent communication skills with a structured, solution-oriented approach

About the Company

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale.