Access & Operations Coordinator – Emirati Nationals

Jobsatdubai; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Jobsatdubai is hiring an Access & Operations Coordinator for Emirati Nationals in Dubai. This role involves supporting the Value & Access team with operational tasks for patient support programs across Gulf countries.

The ideal candidate will demonstrate strong organizational skills and proficiency in Microsoft Office and SharePoint. This position allows an Emirati graduate to gain valuable experience within a collaborative team environment.

Qualifications

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and SharePoint.
• Ability to work collaboratively with cross-functional teams.
• Attention to detail and accuracy in documentation and reconciliation tasks.

Responsibilities

• Support the Value & Access team in operational tasks related to patient support programs.
• Manage documentation and archiving for PSP financial support services.
• Monitor and track program-related activities and materials.

Skills

Organizational and time management skills

Communication and interpersonal skills

Proficiency in Microsoft Office Suite

Experience with SharePoint

Ability to work collaboratively

Attention to detail

Job description

Access & Operations Coordinator – Emirati Nationals

Summary

The PSP Coordinator will support the Value & Access (V&A) team in all operational tasks related to running patient support programs across Gulf countries. This includes managing Free of charge & Co-pay programs documentation and archiving, and monitoring and tracking program-related activities.

About the Role

Maseeraty – Graduate Program a 12-month program designed to provide UAE nationals with real-world experience, enabling them to apply their theoretical learning in practical settings. We have an opportunity for Emirati Graduate to join our Access and Operations Team.

Major accountabilities

Support V&A team in all operational tasks related to the running patients support programs across Gulf countries including:

• FOC & Co-pay management:
  • Communicate with ESPs to request the annual FOC forecast and validation on quarterly basis
  • Monthly reconciliation for PAP FOCs across all brands in FOC reconciliation tracker
  • Monthly reconciliation for co-pay invoices/DAs in alignment with finance team
  • Monthly reconciliation for lab tests conducted by ESP
  • Validation for the distributor reconciliation on quarterly basis
• Documentation and archiving:
  • Archive all internal and external communication related to PSP in the relevant SharePoint
  • Archive all related documents to PSP financial support services
  • Archive all relevant documents including POs, invoices, monthly reports, medical trainings records, Governance board MOM and CAPAs if any
• Monitoring and tracking:
  • Regular monitoring for all programs related materials to ensure the validity of used materials
  • Regular monitoring for the approval validity for the running programs
  • Follow up on the agreed actions with ESP to ensure full implementation

Key Skills

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and SharePoint.
• Ability to work collaboratively with cross-functional teams.
• Attention to detail and accuracy in documentation and reconciliation tasks.

Leadership Behaviors

• Demonstrates accountability and ownership in managing tasks and responsibilities.
• Shows initiative and proactiveness in identifying and addressing issues.
• Maintains a high level of integrity and ethical standards in all actions.