Access Control Officer

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 67,000 - 134,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Other colleague benefits

Job summary

Wynn Al Marjan Island is seeking an Access Control Officer to join the Surveillance team in the UAE. You will manage daily access control operations, verify approvals, and administer user profiles in Genetec and other security platforms.

You’ll monitor alarms, logs, and system events while coordinating with Security, IT, Facilities, and contractors to resolve access-related matters. Strong interpersonal skills and leadership are essential.

Qualifications

• High school diploma or equivalent is required.
• Certificate or diploma in Security, Business Administration, Facilities Management, IT, or related field is preferred.
• 1–3 years’ experience in security operations, access control administration, or similar environment.
• Experience with Genetec, access control administration, credential encoding, visitor management, and CCTV is advantageous.

Responsibilities

• Manage daily access control desk operations and credential issuance.
• Verify identity, approvals, and access levels before issuing access.
• Administer user profiles, access levels, and system records in Genetec and approved platforms.
• Monitor door status, alarms, access events, and system alerts; escalate issues promptly.
• Coordinate with Security, IT, Facilities, contractors, and integrators to resolve access-related matters.
• Maintain audit-ready records and clear shift handovers for pending access matters.

Skills

Interpersonal skills

Team leadership

Multitasking

Problem solving

Flexibility

Education

High school diploma

Security/Facilities/IT related certificate or diploma (preferred)

Tools

Genetec

ANPR system

CCTV

Alarm monitoring

Key management

Visitor management

BMS

Job description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is looking for a skilled Access Control Officer to join our Surveillanceteam.

The primary duties and responsibilities of this role are:

Guided by our Values, Behaviors and Actions, support the team in delivering the perfect guest experience. We believe the key to perfection is YOU. Only people make people happy. This is our Culture. As such, an essential duty is contributing to a positive, helpful, and service-focused environment.

Access Control Operations

Manage daily access control desk operations, including approved access request processing, credential issuance, encoding, updates, deactivation, temporary passes, access group assignment, and accurate recordkeeping in accordance with approved access control procedures.

Verify identity, approvals, authorization levels, Access level requirements, and supporting documentation before issuing or modifying access.

Administer user profiles, access levels, schedules, readers, alarms, access events, and related system records within Genetec and approved security platforms.

Monitor door status, alarms, access events, reader activity, card validity, access permissions, and system alerts; elevate faults, unusual activity, lost/found cards, or urgent access concerns promptly.

Assist with initial system checks, door status verification, alarm checks, reader testing, access group validation, and functionality checks before escalation where required.

Review access logs, exception reports, and system activity to support investigations, audits, management reporting, and access review requirements.

Coordinate with Security, IT, P&C, Facilities, contractors, and system integrators to resolve access-related matters while protecting confidential security information.

Maintain accurate, audit-ready records and complete clear shift handovers to ensure pending access matters are recorded, followed up, and communicated.

Cross-Department Support

Support Security divisions during operational requirements, investigations, emergencies, special events, training, and access control awareness activities.

Provide clear guidance to users on access procedures, card usage, lost card reporting, and access request requirements.

About You:

Required: High school diploma or equivalent.

Preferred: Certificate or diploma in Security, Business Administration, Facilities Management, IT, or a related field; training in Genetec, access control, credential management, or security systems is advantageous.

Required: 1–3 years’ experience in security operations, access control administration, facilities operations, customer service, or a similar operational environment.

Preferred: Practical experience with Genetec, access control administration, credential encoding, visitor management, key management systems, ANPR System, CCTV, alarm monitoring, BMS, audits, reporting, and confidential security records.

Strong working knowledge of access control operations, including cardholder profiles, credentials, access levels, access groups, schedules, temporary access, and access removal.

Ability to apply the Access Control levels by matching approved access to the correct individual, department, role, area, door group, schedule, and authorization level.

Working knowledge of Genetec, credential management, key management, visitor management, alarms, door events, access logs, and basic troubleshooting/escalation processes.

Knowledge of credential encoding processes, including assignment, activation, replacement, validity testing, and alignment with approved access profiles.

Able to review access requests carefully, identify missing approvals or incorrect access levels, and **escalate** exceptions before access is assigned.

Knowledge of ANPR systems used to identify vehicles, validate approved vehicle access, support barrier/gate access control, and assist with vehicle movement records when required.

Ability to generate and review system reports, including access logs, vehicle access records, alarm/event reports, user activity reports, and shift handover records, to support investigations, audits, management review, and confidential security reporting.

Strong interpersonal skills to build relationships with candidates and internal stakeholders

Ability to handle multiple recruitment processes simultaneously

Ability to lead and mentor a team

Strong problem-solving skills to address challenges and improve processes

Flexibility to adapt to changing priorities and recruitment needs

knowledge of local labor laws and regulations

An understanding of recruitment best practices and current trends in talent acquisition

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other colleague benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.