Accent & Voice Coach: Train Teams to C1 on the Floor

CNX; Dubai; Vor Ort; AED 167.000 - 257.000; Vollzeit

Zusammenfassung

CNX in Dubai is seeking a Voice and Accent Coach to train Abu Dhabi and Ajman teams on spoken English and accent, guiding agents to C1 proficiency. This role is hands-on, with on-floor coaching to translate lessons into real call improvements.

Your work will focus on clear, confident communication while preserving individual identity. The specialist will conduct baseline assessments, run targeted sessions, and provide ongoing feedback, ensuring teams achieve consistent customer-ready language

Qualifikationen

• Spoken English at C1 or higher required.
• Experience coaching or training others is essential.
• Comfortable with data: reading quality scores, assessment results and CSAT comments.

Aufgaben

• Run baseline assessments and re-assessments, group agents into cohorts and maintain personal coaching plans.
• Deliver accent and language training on live calls and coach for observable on-call improvements.

Kenntnisse

Coaching

Accent training

Voice quality

Customer service

Ausbildung

Bachelor's degree in Linguistics/Communications

Tools

Microsoft Office

Jobbeschreibung

CNX in Dubai is seeking a Voice and Accent Coach to train Abu Dhabi and Ajman teams on spoken English and accent, guiding agents to C1 proficiency. This role is hands-on, with on-floor coaching to translate lessons into real call improvements.

Your work will focus on clear, confident communication while preserving individual identity. The specialist will conduct baseline assessments, run targeted sessions, and provide ongoing feedback, ensuring teams achieve consistent customer-ready language