5-Star Dining Waiter/Waitress – Guest Experience Pro

Wynn Al Marjan Island; Dubai; On-site; AED 48,000 - 72,000; Full time

Benefits offered by this job

Salary in Dirhams (AED)

Healthcare package

Life insurance

Incentive programs

Job summary

Wynn Al Marjan Island in the UAE is seeking a Waiter / Waitress – Casual Dining to join its Food & Beverage team. Greet guests, present menus, take orders, and ensure timely delivery in a luxury, high-volume setting.

Candidates should have at least 2 years’ experience in a 5-star hotel or equivalent, fluent English plus another language, solid product knowledge, and strong service and interpersonal skills. The role offers a competitive package in Dirhams with healthcare and life insurance.

Qualifications

• Minimum 2 years’ experience in a 5-star hotel or equivalent restaurant.
• Strong customer service orientation and interpersonal skills.
• Fluent English and another language.
• Knowledge of POS software and MS Office preferred.
• Well-groomed with high hygiene standards.

Responsibilities

• Greet guests warmly and provide an engaging, personalized dining experience.
• Present menus, offer recommendations, and answer questions about food and beverages.
• Take accurate orders and ensure timely delivery of all items.
• Set up, maintain, and clear tables according to outlet standards.
• Serve food and beverages with precision, attention to detail, and proper etiquette.
• Work closely with colleagues, supervisors, and kitchen teams to ensure smooth operations.
• Communicate guest preferences, allergies, and special requests clearly to the kitchen and bar.
• Adhere to Wynn grooming, uniform, and professional conduct standards.
• Follow all hygiene, sanitation, and food safety guidelines.
• Anticipate guest needs, check on satisfaction, and provide proactive service.
• Handle guest concerns or special requests with professionalism and efficiency.
• Ensure all interactions reflect Wynn’s service philosophy and Forbes standards.
• Maintain cleanliness and organization of the dining area, side stations, and service equipment.
• Support opening, closing, and shift‑change procedures.
• Follow all SOPs related to service flow, order handling, and guest engagement.

Skills

2+ years experience

5-star hotel experience

Customer service

Fluent English & another language

Team player

Strong communication

Education

Secondary school diploma or above

Tools

MS Office

POS Software

Job description

Wynn Al Marjan Island in the UAE is seeking a Waiter / Waitress – Casual Dining to join its Food & Beverage team. Greet guests, present menus, take orders, and ensure timely delivery in a luxury, high-volume setting.

Candidates should have at least 2 years’ experience in a 5-star hotel or equivalent, fluent English plus another language, solid product knowledge, and strong service and interpersonal skills. The role offers a competitive package in Dirhams with healthcare and life insurance.