IT Service Desk Engineer - 24/7 Support

Confidential Company; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential Company is seeking a Service Desk professional in Dubai to provide first-line technical support to internal staff and customers 24/7. Responsibilities include troubleshooting, managing support tickets, and ensuring excellent customer service.

The ideal candidate will have 1–3 years of experience in a telecom environment and strong knowledge of the HP Service Management tool. This role requires effective communication skills and the ability to work effectively while handling multiple tasks.

Qualifications

• 1–3 years of solid experience in a telecom environment.
• Knowledge of the HP Service Management tool.
• Ability to work effectively in a 24 x 7 x 365 environment.

Responsibilities

• Analyze and distribute trouble tickets to the appropriate technology team.
• Ensure full availability of Service Desk telephone and email support.
• Provide accurate information on IT products or services.

Skills

Telecom experience

Customer service skills

Proficiency in MS Office

Education

Telecom Engineering or equivalent

Tools

HP Service Management tool

Job description

Confidential Company is seeking a Service Desk professional in Dubai to provide first-line technical support to internal staff and customers 24/7. Responsibilities include troubleshooting, managing support tickets, and ensuring excellent customer service.

The ideal candidate will have 1–3 years of experience in a telecom environment and strong knowledge of the HP Service Management tool. This role requires effective communication skills and the ability to work effectively while handling multiple tasks.