ZAF Direct Sales 09112026

TP group; Cape Town; On-site; ZAR 210,000 - 320,000; Full time

Job summary

TP Group in Cape Town is seeking a customer support specialist to handle inquiries from business customers, focusing on sales and service quality in a US market. You will resolve product and service issues, configure networking queries, and coordinate with internal teams to ensure timely resolutions while upholding compliance standards.

The role requires solid knowledge of Wi-Fi setups, modems, routers, switches, cell phones and related peripherals; familiarity with MS Office and service

Qualifications

• 6–12 months’ experience in a similar service/sales environment (US telecommunications).
• Experience in technical support/sales and/or telecommunications environment.
• Knowledge of operating systems.
• Wi‑Fi and networking peripherals knowledge (modems, routers, switches, cell phones).
• MS Office Suite proficiency.

Responsibilities

• Handle incoming calls and emails from business customers on sales, accounts, billing, and service queries.
• Provide product and service information and troubleshoot issues.
• Use network monitoring tools to identify issues.
• Log escalations and coordinate with internal support teams.
• Own incidents through to resolution and communicate updates.
• Collaborate with operators, vendors, and IT to manage telecom-related issues.
• Maintain customer contact details and produce periodic reports.

Skills

Customer service

Sales experience

Networking basics

Education

Matric/ Equivalent

Tools

MS Office Suite

Wi-Fi configuration

Job description

Overview

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels of communication and as per Client guidelines.

Qualifications

Education and Specific TrainingWork Experience Matric/ Equivalent

Minimum of 6 months – 12 months’ experience working within a similar service/Sales driven environment. (US Telecommunications)

Experience in technical support/Sales and or telecommunications environment

Good knowledge of operating systems

Knowledge of and/or solid understanding of Wi-Fi, configuration of cable modems, routers, switches, cell phones and other networking peripherals. -advantageous

Competence of the MS Office Suite.

Maintain campaign performance, quality, regulatory and compliance standards

Experience delivering service/sales to a US Market-required

Responsibilities

• Handle incoming phone calls and emails from existing and potential business customers on queries relating but not limited to:
• Sales and product enquiries, Account, and billing queries, service faults, service configuration and troubleshooting.
• Provide support to customers while demonstrating excellent customer service skills
• Use network monitoring tools to assess and identify issues
• Log and escalations with relevant contacts and systems to required level of detail
• Take ownership of and manage incidents through to resolution
• Liaise with various internal support and engineering groups during progression of issues (Data, voice, transmission, NOC etc.)
• Manage the prioritization of issues
• Liaise with the various operators, stakeholders, partner organizations, vendors and IT support representatives in managing issues related to Telecoms and or Retail Main Outputs: (e.g. reports, written correspondence, sales)
• Maintain and update customer contact and account details.
• Maintain a report on support contact drivers to identify patterns in fault occurrences.
• Carry out specific administrative support as requested