ZAF Customer Expert - Direct Sales 12102026

Tp-8f723eaf; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tp-8f723eaf is seeking a customer service oriented professional in Cape Town to handle inquiries from business customers, drive sales and promote services while ensuring quality support aligned with client guidelines.

You will work across calls and emails, using network tools to diagnose issues, log faults, and coordinate with engineering and IT teams to resolve incidents, while maintaining accurate customer records and driving campaign performance.

Qualifications

• Matric/Equivalent; minimum 6–12 months experience in a service/sales driven environment.
• Experience in technical support/sales and/or telecommunications environment.
• Good knowledge of operating systems; familiarity with networking basics (Wi‑Fi, modems, routers, switches).
• Competence in MS Office Suite; experience delivering service/sales to a US market.

Responsibilities

• Handle incoming calls and emails from business customers on sales, product, account, billing queries, and service configuration.
• Provide support with excellent customer service; promote products and services to stimulate revenue.
• Use network monitoring tools to identify issues and log/elevate faults with detail.
• Take ownership of incidents through to resolution; coordinate with data, voice, transmission, NOC teams.
• Manage issue prioritization and liaise with operators, stakeholders, vendors, and IT support.
• Produce outputs such as reports, written correspondence, and sales activity; update customer details.
• Maintain a driver report to identify fault patterns; provide administrative support as requested.

Skills

Customer service

Sales experience

Wi-Fi basics

Networking hardware

Operating systems

MS Office Suite

US market experience

Education

Matric/Equivalent

Tools

MS Office Suite

Job description

Overview

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels of communication and as per Client guidelines.

Qualifications

Education and Specific TrainingWork Experience Matric/ Equivalent Minimum of 6 months - 12 months' experience working within a similar service/Sales driven environment. (US Telecommunications) Experience in technical support/Sales and or telecommunications environment Good knowledge of operating systems Knowledge of and/or solid understanding of Wi-Fi, configuration of cable modems, routers, switches, cell phones and other networking peripherals. -advantageous Competence of the MS Office Suite. Maintain campaign performance, quality, regulatory and compliance standards Experience delivering service/sales to a US Market-required

Responsibilities

Handle incoming phone calls and emails from existing and potential business customers on queries relating but not limited to: Sales and product enquiries, Account, and billing queries, service faults, service configuration and troubleshooting. Provide support to customers while demonstrating excellent customer service skills Use network monitoring tools to assess and identify issues Log and elevate faults with relevant contacts and systems to required level of detail Take ownership of and manage incidents through to resolution Liaise with various internal support and engineering groups during progression of issues (Data, voice, transmission, NOC etc.) Manage the prioritization of issues Liaise with the various operators, stakeholders, partner organizations, vendors and IT support representatives in managing issues related to Telecoms and or Retail Main Outputs: (e.g. reports, written correspondence, sales) Maintain and update customer contact and account details. Maintain a report on support contact drivers to identify patterns in fault occurrences. Carry out specific administrative support as requested