Workshop Manager - Pretoria

Mayfair Gearbox; Johannesburg; On-site; ZAR 334,800 - 502,200; Full time

Job summary

Mayfair Gearbox is seeking an experienced Workshop Manager in Johannesburg, South Africa. The role involves overseeing manual transmission repairs, ensuring high-quality results and efficient operations. The ideal candidate will possess strong technical knowledge of automatic gearboxes, proven leadership skills, and the ability to manage workshop activities under pressure. The position also requires excellent problem-solving abilities, a valid driver's license, and a Trade Test will be advantageous. This opportunity promotes a focus on customer satisfaction and team performance.

Qualifications

• Proven experience as a Workshop Manager / Foreman in a manual transmission or automotive workshop.
• Strong technical knowledge of automatic gearboxes and diagnostics.
• Leadership experience managing a team of technicians.

Responsibilities

• Oversee daily workshop activities, ensuring efficient workflow and job allocation.
• Provide expert guidance on automatic transmission diagnostics, repairs, and rebuilds.
• Lead, mentor, and manage a team of technicians and workshop staff.
• Perform final checks on completed jobs before delivery.
• Liaise with service advisors and customers regarding job progress and technical queries.

Skills

Workshop management

Technical knowledge of automatic gearboxes

Leadership

Problem-solving

Communication

Education

Valid driver’s license

Trade Test (Motor Mechanic / Transmission Specialist)

Job description

Job Purpose

To lead and manage the manual transmission workshop, ensuring high-quality repairs, efficient operations, and strong team performance while meeting productivity, turnaround time, and customer satisfaction targets.

Key Responsibilities

1. Workshop Operations Management

• Oversee daily workshop activities, ensuring efficient workflow and job allocation
• Monitor turnaround times and ensure jobs are completed within agreed deadlines
• Maintain high standards of workmanship on all automatic gearbox repairs

2. Technical Oversight

• Provide expert guidance on automatic transmission diagnostics, repairs, and rebuilds
• Support technicians with complex fault-finding and technical challenges
• Ensure all repairs meet OEM and company quality standards

3. Team Leadership & Supervision

• Lead, mentor, and manage a team of technicians and workshop staff
• Monitor productivity, attendance, and performance levels
• Conduct training, coaching, and skills development where required

4. Quality Control

• Perform final checks on completed jobs before delivery
• Ensure minimal comebacks and maintain high customer satisfaction
• Implement continuous improvement processes within the workshop

5. Customer & Stakeholder Management

• Liaise with service advisors and customers regarding job progress and technical queries
• Handle escalations and ensure professional resolution of customer concerns

6. Health & Safety Compliance

• Ensure adherence to all health and safety regulations and company policies
• Maintain a clean, organized, and safe workshop environment

7. Stock & Resource Management

• Oversee usage of parts, tools, and equipment
• Work closely with parts department to ensure availability of required components
• Control wastage and manage workshop costs effectively

8. Reporting & Performance Management

• Track and report on workshop KPIs:
  • Productivity
  • Efficiency
  • Comebacks
  • Turnaround times
• Provide regular feedback to management

Minimum Requirements

• Proven experience as a Workshop Manager / Foreman in an manual transmission or automotive workshop
• Strong technical knowledge of automatic gearboxes and diagnostics
• Leadership experience managing a team of technicians
• Ability to work under pressure and meet deadlines
• Excellent problem-solving and communication skills
• Valid driver’s license

Advantageous

• Trade Test (Motor Mechanic / Transmission Specialist)
• Experience in gearbox rebuilds and advanced diagnostics
• Previous experience within a high-volume workshop environment